Al'Venisha Doby
Villa Rica,GA
Summary
Driven professional with a proven track record in customer service and teamwork, demonstrated at Marshalls & HomeGoods through efficient cash handling and fostering repeat business. Excelled in problem-solving and time management as a Cake Decorator at Publix, ensuring customer satisfaction with detailed cake designs. Skilled in both personal shopping accuracy and collaboration, enhancing shopping experiences at Kroger's Grocery Store.
Overview
7
7
years of professional experience
Work History
Sales Associate
Marshalls & HomeGoods
05.2024 - Current
- Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handle cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Build relationships with customers to encourage repeat business.
- Manage returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Cake Decorator
Publix
07.2022 - 01.2024
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Modular Team Associate
Walmart
08.2017 - 03.2020
- Consistently met or exceeded performance goals, showcasing an commitment to excellence in executing assigned tasks.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Stocked shelves to match planogram images and instructions.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
Education
Associate of Science - Early Childhood Education
West Georgia Technical College
Carrollton, GA2025
High School Diploma -
Temple High School
Temple, GA05.2016
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
Timeline
Sales Associate
Marshalls & HomeGoods
05.2024 - Current
Cake Decorator
Publix
07.2022 - 01.2024
Modular Team Associate
Walmart
08.2017 - 03.2020
Associate of Science - Early Childhood Education
West Georgia Technical College
High School Diploma -
Temple High School