Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alversa Ndoka

Dunedin,USA

Summary

Detail-oriented with experience in customer service and operations in high-volume environments, focused on improving efficiency and resolving issues effectively while ensuring quality service.

Overview

5
5
years of professional experience

Work History

Server

Gondolier Italian Restaurant
Clearwater, FL
01.2022 - 06.2026
  • Delivered prompt, friendly service in high-volume, fast-paced restaurant, enhancing customer satisfaction
  • Upsold cocktails and daily specials, boosting average ticket value
  • Instructed employees on opening, closing, and safety procedures in a structured training session
  • Trained employees on opening, closing, and safety procedures, improving team readiness

Restaurant General Manger

Gusto Italiano
Saint Petersburg, FL
06.2023 - 04.2025
  • Managed daily restaurant operations, optimizing staffing, scheduling, and service flow for enhanced guest experience
  • Supervised employees, fostering a culture of high-quality customer service and team collaboration
  • Resolved customer and operational issues in a fast-paced environment
  • Coordinated inventory and ordering processes, maintaining effective vendor communication to ensure timely stock availability
  • Oversaw daily cash handling processes, daily sales tracking, and bookkeeping

Receptionist

Salon Bella Flora
Palm Harbor, FL
06.2022 - 08.2022
  • Greeted clients, escorted them to beauty stations, and notified beauticians of arrivals to ensure smooth transitions
  • Booked and confirmed appointments via phone and email to maintain organized scheduling
  • Processed cash and credit card transactions, issuing receipts for accurate financial record-keeping
  • Counted cash drawer totals at beginning and end of shift

Server

Ozona Blue Grilling Company
Palm Harbor, FL
10.2021 - 05.2022
  • Took orders accurately and delivered food and drinks promptly, enhancing guest satisfaction
  • Maintained efficient table turnover and ensured timely guest service to optimize dining experience
  • Provided table service in fast-paced restaurant environments
  • Facilitated communication between kitchen and bar staff to ensure smooth operations
  • Handled cash and card payments

Education

Associate's degree - Business

St Petersburg College
Clearwater, FL
05-2026

Skills

  • Customer service
  • Food safety
  • Cash handling
  • Attention to detail
  • Multitasking
  • Organizational skills
  • Time management
  • Problem-solving
  • Communication skills

Languages

  • English, Fluent
  • Italian, Fluent

Timeline

Restaurant General Manger

Gusto Italiano
06.2023 - 04.2025

Receptionist

Salon Bella Flora
06.2022 - 08.2022

Server

Gondolier Italian Restaurant
01.2022 - 06.2026

Server

Ozona Blue Grilling Company
10.2021 - 05.2022

Associate's degree - Business

St Petersburg College
Alversa Ndoka