Detail-oriented with experience in customer service and operations in high-volume environments, focused on improving efficiency and resolving issues effectively while ensuring quality service.
Overview
5
5
years of professional experience
Work History
Server
Gondolier Italian Restaurant
Clearwater, FL
01.2022 - 06.2026
Delivered prompt, friendly service in high-volume, fast-paced restaurant, enhancing customer satisfaction
Upsold cocktails and daily specials, boosting average ticket value
Instructed employees on opening, closing, and safety procedures in a structured training session
Trained employees on opening, closing, and safety procedures, improving team readiness
Restaurant General Manger
Gusto Italiano
Saint Petersburg, FL
06.2023 - 04.2025
Managed daily restaurant operations, optimizing staffing, scheduling, and service flow for enhanced guest experience
Supervised employees, fostering a culture of high-quality customer service and team collaboration
Resolved customer and operational issues in a fast-paced environment
Coordinated inventory and ordering processes, maintaining effective vendor communication to ensure timely stock availability
Oversaw daily cash handling processes, daily sales tracking, and bookkeeping
Receptionist
Salon Bella Flora
Palm Harbor, FL
06.2022 - 08.2022
Greeted clients, escorted them to beauty stations, and notified beauticians of arrivals to ensure smooth transitions
Booked and confirmed appointments via phone and email to maintain organized scheduling
Processed cash and credit card transactions, issuing receipts for accurate financial record-keeping
Counted cash drawer totals at beginning and end of shift
Server
Ozona Blue Grilling Company
Palm Harbor, FL
10.2021 - 05.2022
Took orders accurately and delivered food and drinks promptly, enhancing guest satisfaction
Maintained efficient table turnover and ensured timely guest service to optimize dining experience
Provided table service in fast-paced restaurant environments
Facilitated communication between kitchen and bar staff to ensure smooth operations