Alvin Adoptante
Etobicoke,Ontario
Summary
Innovative Field Service Manager with dedication to continuous process improvements. Results-oriented with history of achieving solid success through exceptional attention to detail. Known for strong leadership and mentoring skills.
Overview
7
7
years of professional experience
Work History
Field Service Manager
Crown Lift Trucks
05.2023 - Current
- Reduced equipment downtime by implementing proactive maintenance plans and schedules.
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored service metrics, identifying trends for continuous process improvement initiatives.
Field Service Technician/Shop Service Technician
Crown Lift Trucks
03.2022 - 05.2023
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Evaluated emerging technologies in the field service industry to recommend improvements in existing products or services offered by the company.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
Automotive Service Technician
Dixie Toyota
08.2017 - 03.2022
- Retained accurate records of purchases, titles and sales.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
310S Automotive Service Technician
Canadian Tire
11.2020 - 03.2021
- Enhanced overall shop reputation by consistently delivering high-quality repairs that exceeded customer expectations.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Examined new and replacement parts to uncover defects.
- Contributed to team success by sharing technical expertise during challenging diagnostic scenarios or difficult repairs.
Education
Bishop Allen Academy
Etobicoke, OntarioSkills
- Team Development
- Scheduling and Coordinating
- Promotional event coordination
- Brand Management
Timeline
Field Service Manager
Crown Lift Trucks
05.2023 - Current
Field Service Technician/Shop Service Technician
Crown Lift Trucks
03.2022 - 05.2023
310S Automotive Service Technician
Canadian Tire
11.2020 - 03.2021
Automotive Service Technician
Dixie Toyota
08.2017 - 03.2022
Bishop Allen Academy