Alvin Santos
Hillsboro,OR
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Panda Express
Hillsboro, OR
12.2016 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
Education
Associate of Applied Science - General Studies
Portland Community College
Portland, OR06-2017
Skills
- Quality Management
- Schedule Management
- Loss Prevention
- Sales
- Business Administration
- P&L Management
- Team training and development
- Leader
- Profit and loss accountability
- Relationship Building
- Motivation
Certification
- ServeSafe Certification
Affiliations
- Car Enthusiast
- Musician
- Loves nature
Top 5 Values
- Family
- Perseverance
- Integrity & Trust
- Respect
- Caring
References
References available upon request.
Timeline
General Manager
Panda Express
12.2016 - Current
Associate of Applied Science - General Studies
Portland Community College