ALVIRA C. BENALLY
Farmington,New Mexico
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Family Assistance Analyst I
HSD/HCA/Income Support Division
Farmington, New Mexico
09.2023 - 09.2023
- Assisted clients in understanding eligibility requirements for financial assistance programs.
- Supported data entry and record maintenance for client applications and case management.
- Collaborated with team members to ensure compliance with state policies and procedures.
- Researched resources and referral options to address client needs effectively.
- Provided timely responses to client inquiries, ensuring clarity and accuracy in communication.
- Maintained accurate records and documentation, promoting transparency and accountability in all actions taken on behalf of clients.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Participated in training sessions to enhance knowledge of family assistance programs.
Senior Caseworker
NNDSS/Department of Child Care Development
Shiprock, NM
04.2018 - 09.2022
- Assisted in case management processes, ensuring compliance with child care regulations.
- Collaborated with multidisciplinary teams to support family needs and resource access.
- Conducted initial assessments to determine eligibility for child care assistance programs.
- Documented case notes and maintained accurate client records within agency databases.
- Provided information and referrals to families regarding available community resources.
- Participated in training sessions to enhance understanding of child welfare policies and procedures.
- Maintained accurate records of each case, ensuring proper documentation and compliance with regulatory requirements.
- Conducted regular evaluations of case progress, making adjustments as needed to achieve desired results.
- Developed comprehensive case plans to address clients'' needs, resulting in improved outcomes.
- Monitored program funding levels closely, ensuring adequate resources were allocated for effective service delivery.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Conducted home visits to assess living environment and provided appropriate referrals.
Caseworker Supervisor
NNDSS/Department of Child Care Development
Crownpoint, NM
10.2017 - 04.2018
- Conducted assessments to determine eligibility for child care assistance programs.
- Developed and maintained case records, ensuring compliance with regulatory requirements.
- Collaborated with families to create individualized service plans tailored to specific needs.
- Facilitated communication between families and service providers to enhance support services.
- Monitored progress of cases, implementing adjustments as needed for improved outcomes.
- Provided training and mentorship to new caseworkers on best practices and procedures.
- Streamlined processes for case documentation, improving efficiency in service delivery.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
- Conducted thorough assessments to determine client eligibility for various programs and services.
- Conducted home visits to assess and address client needs in their living environments.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Participated in professional development and training opportunities to enhance clinical skills.
- Monitored case progress for timely completion and compliance with applicable regulations.
Education
Associate of Arts - Human Services
San Juan College
Farmington, NM12-2017
No Degree - Leadership Academy
San Juan College
Farmington, NM12-2017
No Degree - General Education
San Juan College
Farmington, NM08-2017
No Degree - Human Services
University of Phoenix
Tempe, AZ08-2020
No Degree - Human Services
Maricopa Community Colleges, Phoenix College
Phoenix, AZ12-1990
No Degree - Medical Assistant Front And Back Office
Apollo College
Phoenix, AZHigh School Diploma -
St, Michaels High School
St. Michaels Arizona05-1985
Skills
- Client assessment
- Teamwork
- Customer service
- Time management
- Attention to detail
- Effective communication skills
- Reliability
- Team collaboration
- Flexibility
- Active listening
- Computer proficiency
- Documentation skills
- Task prioritization
- Interpersonal skills
- Record keeping
- Knowledgeable in Excel, and Microsoft
- Case management
- Interviewing techniques
Timeline
Family Assistance Analyst I
HSD/HCA/Income Support Division
09.2023 - 09.2023
Senior Caseworker
NNDSS/Department of Child Care Development
04.2018 - 09.2022
Caseworker Supervisor
NNDSS/Department of Child Care Development
10.2017 - 04.2018
Associate of Arts - Human Services
San Juan College
No Degree - Leadership Academy
San Juan College
No Degree - General Education
San Juan College
No Degree - Human Services
University of Phoenix
No Degree - Human Services
Maricopa Community Colleges, Phoenix College
No Degree - Medical Assistant Front And Back Office
Apollo College
High School Diploma -
St, Michaels High School