Alya Kendrick
Ham Lake ,MN
Summary
Dynamic and dedicated professional with extensive experience at Walmart, excelling in customer service and cash handling. Proven ability to resolve conflicts with empathy and maintain high accuracy in transactions. Recognized for enhancing customer loyalty through effective communication and a strong work ethic, ensuring a positive shopping experience for all.
Overview
3
3
years of professional experience
Work History
Cashier
Walmart
02.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier Team Lead
Walmart
02.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Customer Service Representative
Walmart
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Do Money services for money gram, western union, Ria, Bill pay, Checks
Child Care Helper
Sunrise Elementary School
09.2022 - 11.2022
- Developed strong bonds with each child, creating a sense of security within the childcare environment.
- Improved language skills in young children through engaging storytelling and interactive activities.
- Maintained a safe environment for children by adhering to strict safety guidelines and protocols.
- Handled conflicts among children diplomatically, teaching them valuable problem-solving skills while maintaining a peaceful environment.
Education
High School Diploma - Business
Blaine High School
Blaine, MN06.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
Timeline
Cashier
Walmart
02.2023 - Current
Cashier Team Lead
Walmart
02.2023 - Current
Customer Service Representative
Walmart
02.2023 - Current
Child Care Helper
Sunrise Elementary School
09.2022 - 11.2022
High School Diploma - Business
Blaine High School
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