Alycia Clifton
Menard Electric Cooperative
Springfield,IL
10
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Dispatcher
4 Years 11 Months- Promoted from receptionist to dispatcher.
- Trained other receptionists.
- Coordinated logistics for events outage response and dispatch line crews to restore electrical service.
- Answer members' calls and prioritize emergency and routine service requests.
- Assist the receptionist with duties upfront.
- Communicate with field personnel using radio and phone systems.
- Remain calm under pressure while assisting members.
- Managed delinquent accounts and coordinated service disconnections and reconnections in accordance with company policies.
Receptionist
1 Year 11 Months- Greeted visitors and clients, creating a welcoming atmosphere and enhancing first impressions.
- Answered multi- line phone system and greeted members
- Processed member payments
- Assisted with new service requests and general office administration
Bank Teller
2 Years 8 Months- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts.
- Utilized banking software to manage accounts and execute transactions, enhancing operational efficiency.
Cashier
2 Years- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cash drawer accuracy through diligent counting and balancing.
- Trained new cashiers on register operations and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma
Skills
Logistics coordination
Decision-making
Problem Solving
Customer service
Data entry
Communication
Attention to detail
Time management
Team Collaboration
Adaptability
Active listening
Timeline
Dispatcher
Menard Electric Cooperative
09.2021 - CurrentRead More
Receptionist
Menard Electric Cooperative
10.2019 - 09.2021Read More
Bank Teller
Alliance Community Bank
10.2017 - 06.2020Read More
Cashier
County Market Grocery
07.2016 - 07.2018Read More
PORTA Highschool
High School Diploma
Read More