Alycia Tolbert
Waco,TX
Summary
Dynamic and certified optician with extensive experience at Walmart, excelling in customer service and optical measurements. Proven track record of enhancing patient satisfaction through personalized eyewear solutions and effective communication. Skilled in insurance verification and adept at building lasting relationships, contributing to increased sales and repeat business.
Optical professional equipped with hands-on experience in providing precise eyewear fittings and exceptional customer service. Skilled in lens prescription interpretation, frame adjustments, and vision correction assessment. Strong team collaborator focused on achieving optimal patient outcomes and adapting to changing needs. Known for reliability, technical expertise, and patient-centric approach.
Experienced with optical dispensing, ensuring accurate prescriptions and optimal lens fittings. Utilizes advanced lens technologies and patient care techniques to enhance vision solutions. Track record of effective communication and patient satisfaction through personalized service.
Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Optician
Walmart
Waco, TX
04.2022 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Participated in community health fairs and events to promote eye health awareness and importance of regular eye exams, expanding clinic's outreach.
- Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Tailored eyewear solutions to customers' lifestyle needs, resulting in increased customer satisfaction and loyalty.
Asset Protection Host
Walmart
Waco, TX
06.2020 - 04.2022
- Maintained accurate documentation of all asset protection activities, enabling prompt response to potential threats.
- Increased awareness of safety protocols among staff members through consistent training sessions and reminders.
- Collaborated with law enforcement agencies to resolve theft cases quickly and efficiently.
- Provided excellent customer service while maintaining a watchful eye on potential security risks within the store environment.
- Implemented an efficient incident reporting system that streamlined communication between asset protection hosts and management teams.
- Improved team communication by providing regular feedback and collaborating effectively with fellow Asset Protection Hosts.
- Worked closely with store management to identify and address potential security risks, contributing to a safer shopping environment for all customers.
Shift Manager
McDonald’s
Waco, TX
08.2017 - 07.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Education
Midway High School
Waco, TX05.2018
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Repairing glasses
- Optical dispensing
- Insurance billing
- Adjusting eyewear
- Retail sales
- Optical orders
- Progressive lenses expertise
- Transaction processing
- Frame selection
- Order preparation
- Product upselling
- Contact lens
- Supply management
- Optical equipment operation
- Prescription interpretation
- Multifocal lenses
- Contact lens care
- Eyeglass repair
- Attention to detail
- Quality control
- Patient history documentation
- Fittings
- Frame repair
- Billing processing
- Analytical thinking
- Data verification
- Active listening
- Administrative functions
- Time management
- Problem-solving
- Certified optician
- Teamwork and collaboration
- Multitasking
- Reliability
- Organizational skills
- Effective communication
- Relationship building
Certification
- ABO Certified Optician
Accomplishments
- Optician of the Year 2023
- Contributed to Vision Center of the Year 2024
Timeline
Optician
Walmart
04.2022 - Current
Asset Protection Host
Walmart
06.2020 - 04.2022
Shift Manager
McDonald’s
08.2017 - 07.2020
Midway High School