ALYCIA M. DEVORE
Summary
Customer Service Professional with strong ability to multi-task, prioritize, and manage time effectively offering over 10 years of service-oriented experience and the ability to handle high need customer service requests, active listening skills, and proven ability to resolve customer complaints in a professional manner.
Overview
11
11
years of professional experience
Work History
Phlebotomist
CSL Plasma Center
02.2023 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Project Assistant - Remote
Platinum Promise
01.2015 - Current
- Completed multiple tasks simultaneously to optimize project completion.
- Created and updated records and files to maintain document compliance.
- Performed work according to project schedules and established quality standards.
- Tracked and recorded open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Sales Associate
Ross Dress for Less
01.2013 - 01.2015
- Assisted over forty customers per day in locating and selecting items forpurchase
- Successfully operated POS equipment with 100% accuracy
- Stocked, replenished and organized inventory, completing the task 20%faster than average associates.
Education
Career Diploma -
Ashworth College
06.2021
High School Diploma -
South Philadelphia
Philadelphia 06.2016
Skills
- CUSTOMER SERVICE
- ACTIVE LISTENING
- CRITICAL THINKING
- COMMUNICATION
- CONFLICT RESOLUTION
- CRISIS MANAGEMENT
Timeline
Phlebotomist
CSL Plasma Center
02.2023 - Current
Project Assistant - Remote
Platinum Promise
01.2015 - Current
Sales Associate
Ross Dress for Less
01.2013 - 01.2015
Career Diploma -
Ashworth College
High School Diploma -
South Philadelphia