Alyesha Mundell
Baltimore,MD
Summary
Dynamic professional with a proven track record in pharmaceutical dispensing at Walgreens and insurance policy sales, showcasing exceptional problem-solving abilities and excellent customer service. Leveraged HIPAA compliance expertise and team collaboration to enhance operational efficiency and client satisfaction. Achieved significant sales conversions through informed client consultations and comprehensive financial planning.
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
04.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Life Insurance Agent
American Income Life
11.2022 - 09.2023
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
Hair Salon Assistant
KP's Hairitage
06.2008 - 05.2019
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.
- Promoted the salon''s services through social media platforms by sharing before-and-after photos of clients'' transformations.
- Participated in weekly team meetings to discuss salon performance goals, strategies for improvement, and any upcoming promotional events or activities.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
Bachelor of Science - Clinical Psychology
Clark Atlanta University
Atlanta, GANo Degree - Pharmacy Technician
Walgreens University
Arbutus, MD10-2024
High School Diploma -
Meade Senior High School
Fort George G Meade, MD06-2012
Skills
- Problem-solving skills
- Insurance policy sales
- Excellent customer service
- Team collaboration
- HIPAA Compliance Expertise
- Hygiene Management
- Pharmaceutical Dispensing
Certification
- Registered & Licensed Pharmacy Technician - State Boards of Pharmacy. (License Number: T31139)
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB). (License Number: T31139)
- Life and Health Insurance License - Maryland Department of Insurance. (License Number: 3002383527)
- Life and Health Insurance License - Virginia Department of Insurance. (License Number: 1371390)
- National Insurance Producer (License Number: 20615011)
Timeline
Pharmacy Technician
Walgreens
04.2024 - Current
Life Insurance Agent
American Income Life
11.2022 - 09.2023
Hair Salon Assistant
KP's Hairitage
06.2008 - 05.2019
Bachelor of Science - Clinical Psychology
Clark Atlanta University
No Degree - Pharmacy Technician
Walgreens University
High School Diploma -
Meade Senior High School