ALYIA STOKES
Tyler,Texas
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Boulevard American Bistro
04.2023 - 08.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Resturant Server
Commanders Palace
08.2022 - 03.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Education
Business Administration And Management
Texas College
Tyler, TX05.2027
High School Diploma -
Booker T Wasshington High School
New Orleans, LA05.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Conflict Resolution
- Cash Handling
- Scheduling
- Handling Complaints
- Supply Restocking
- Memory retention
- Sales and Marketing
Cheer leader For Texas college.
I became a proud member of Texas college Cheer team to become a huge part of my campus after becoming miss freshman and joining the student council.
Languages
English
Professional Working
Timeline
Restaurant Hostess
Boulevard American Bistro
04.2023 - 08.2023
Resturant Server
Commanders Palace
08.2022 - 03.2023
Business Administration And Management
Texas College
High School Diploma -
Booker T Wasshington High School
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