Alys Montoya
Sorrento ,LA
Summary
Excellence in customer service demonstrated at Go Auto. Skilled in managing high-pressure situations and resolving customer issues, leading to significant improvements in client satisfaction. Adept at multitasking and a fast learner, ensuring efficient and effective outcomes in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Insurance Agent
Go Auto
01.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy payments, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Learned quickly how to handle payments, void payments, repost payments.
- Dealt with many angry/frustrated customers who then switch attitudes towards the end of the call after fixing issue.
Server
Mi Tierra Mexican Restaurant
06.2021 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously
- Worked efficiently in not just serving and attending customers, but also in physical work. Cleaning, bringing in boxes, throwing away multiple bags full of trash, washed dishes in back kitchen, etc.
- Took many orders thru calls, checked people out, handled the register.
Education
Pre-Med - Medicine
RPCC
Gonzales 05.2029
Skills
- Customer Service
- Insurance Sales Associate
- Professionalism and Ethics
- Fast worker
- Fast learner
- Good at multitasking
- Friendly (good with people)
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
Go Auto
01.2024 - Current
Server
Mi Tierra Mexican Restaurant
06.2021 - 04.2022
Pre-Med - Medicine
RPCC
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