Alysa Herman
East Lansing
Summary
Marketing major at Michigan State University with a blend of academic knowledge and practical leadership experience. Demonstrated expertise in customer service and organizational skills, effectively managing academic and part-time work commitments. Proven track record of thriving under pressure, resolving issues promptly, and maintaining professionalism in all interactions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Aimbridge Hospitality
Itasca
04.2025 - Current
- Greeted and seated guests in a welcoming manner.
- Managed reservation system to optimize seating efficiency.
- Assisted servers by coordinating guest flow during busy periods.
- Maintained cleanliness and organization of the host stand area.
- Handled guest inquiries and resolved issues promptly and courteously.
Manager
Dollar Tree
La Grange
05.2023 - 05.2025
- Trained and supervised team members on best practices.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Bachelor of Science - Marketing
Michigan State University
East Lansing, MI05-2029
High School Diploma -
Lyons Township High School
La Grange, IL05-2025
Skills
- Customer service
- Team leadership
- Project coordination
- Data analysis
- Marketing strategy
- Social media management
- Event planning
- Conflict resolution
Affiliations
- Selected to participate in the Summer Business Institute at Michigan State University, an intensive week-long program focused on business leadership development through hands-on projects and networking with Fortune 500 business professionals.
- Completed the Miami University Bridges Program, a competitive week-long business immersion experience emphasizing strategic thinking, teamwork, and career preparation.
- Attended the Chicago Bulls Career Fair and shadowed industry professionals, gaining valuable insights into sports business operations, client relations, and event coordination while building a network within the sports and entertainment industry.
Accomplishments
- Member of National Honor Society, recognizing academic excellence and leadership.
- Awarded Best Business Student of graduating class at Lyons Township High Schol for outstanding academic performance and dedication
- Winner of $1,000 cash prize in an entrepreneurial class competition for developing the best startup business concept
- Recipient of Dean's scholarship at Loyola University, Illinois State University, and Miami University, awarded for academic merit and leadership potential
Certification
- Food Handler's License- certified to safely prepare and handle food in compliance with health regulations
- Cosmetology License- licensed professional in eyelash extensions and nail services, demonstrating attention to detail and client care
Timeline
Restaurant Hostess
Aimbridge Hospitality
04.2025 - Current
Manager
Dollar Tree
05.2023 - 05.2025
Bachelor of Science - Marketing
Michigan State University
High School Diploma -
Lyons Township High School
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