Alysa Murtaugh
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Cake Decorator
Publix
Odessa
09.2024 - Current
- Applied creative techniques to design beautiful, memorable wedding cakes.
- Adapted measurements to meet quantity of bakery items being prepared.
- Ensured all tools were sanitized prior to beginning each project.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Combined ingredients by hand and with electric mixing equipment.
- Stocked shelves and ordered inventory when product stock became low.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Assembled, prepared, decorated, and frosted cakes for purchase.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Assisted customers with planning cake vision, including color, theme and size.
- Prepared buttercream icing for use in cake decoration projects.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
Authorized Retailer
AT&T
Odessa
07.2024 - 09.2024
- Collaborated with RSCs to achieve team approach to sales and customer service and boost sales benchmarks and milestones.
- Performed weekly inventory audits to ensure accurate stock levels were maintained at all times.
- Resolved customer complaints in a professional manner while maintaining high quality standards of service.
- Resolved customer concerns and answered questions to promote positive guest experiences.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Receptionist
Wolf gang bakery & grooming
Odessa
05.2024 - 07.2024
- Greeted visitors and provided them with assistance.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Scheduled and confirmed appointments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Greeted customers, answered general questions and directed to appropriate locations.
Manager
McDonald's
Odessa
04.2018 - 05.2024
- Ensured compliance with industry regulations and company policies.
- Recruited and trained new employees to meet job requirements.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Developed and implemented strategic plans to achieve company objectives.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Home Plate Consessions
Spectrum Field Services
Clearwater
02.2016 - 04.2018
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated equipment and machinery according to safety guidelines.
Education
Cosmetology - Cosmetology
Marchman Technical College
New Port Richey, FL03-2018
GED -
Marchman Technical College
New Port Richey, FL01-2016
Skills
- Cake decoration
- Customer service
- Inventory management
- Problem solving
- Effective communication
- Reliable and responsible
Timeline
Cake Decorator
Publix
09.2024 - Current
Authorized Retailer
AT&T
07.2024 - 09.2024
Receptionist
Wolf gang bakery & grooming
05.2024 - 07.2024
Manager
McDonald's
04.2018 - 05.2024
Home Plate Consessions
Spectrum Field Services
02.2016 - 04.2018
Cosmetology - Cosmetology
Marchman Technical College
GED -
Marchman Technical College