Alyse Hernandez
Bakersfield,CA
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Planet fitness
03.2022 - 05.2023
- Answering phones, greeting prospective and current members, checking in classes, booking sessions for members and exemplifying outstanding customer service.
General Labor
Amazon
05.2021 - 01.2022
- Responsible for restocking, processing, packing while keeping an organized, safe work space as well as completing in a timely manner.
Customer Service Representative
Conduent
05.2020 - 02.2021
- Help people every day by taking calls, actively listening to understand customers' needs, and answering their questions
- You manage a high volume of incoming calls from customers while navigating through multiple systems.
Education
High School Diploma -
Centennial High School
Bakersfield, CADegree -
Bakersfield College
Bakersfield, CASkills
- Microsoft Excel
- Payment Processing
- Consultative Sales
- Medical terminology knowledge
- POS systems expert
- Documentation And Reporting
- Service Upselling
- Patience and Empathy
- Basic Mathematics
Certification
- Food Handlers Card
- SafeServ
- Microsoft office
9 college units in Human Services
Currently completed 9 units in Human Services Certification, almost completed.
Timeline
Front Desk Clerk
Planet fitness
03.2022 - 05.2023
General Labor
Amazon
05.2021 - 01.2022
Customer Service Representative
Conduent
05.2020 - 02.2021
High School Diploma -
Centennial High School
Degree -
Bakersfield College