Alysia Norton
Summary
Dedicated server with 5 years of experience providing exceptional customer service in high-energy environments. Efficiently takes and delivers orders, ensuring compliance with Illinois State and Federal liquor laws, while maintaining a clean and organized work area. Proven ability to upsell and suggestively sell menu items, contributing to increased sales and guest satisfaction. Adept at multitasking while maintaining a friendly and professional demeanor. Strong background in retail, including merchandising and customer assistance, with a passion for helping customers find the perfect products. Committed to creating a memorable experience for all guests.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Casino Server
Hard Rock Casino Rockford
07.2022 - Current
- Served beverages promptly with focused attention to customer needs, and in accordance to casino regulation.
- Worked with POS system to place orders, manage bills accurately, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on policies and standards and best practices.
Bartender/Waitress
Pig Minds Brewing Company
01.2019 - 07.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
JD Associate
Finish Line, Inc
07.2021 - 03.2022
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Journeys Shoes
03.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Waitress
Francescos Ristorante
02.2020 - 11.2021
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
Brand/Sales Associate, Cashier
Old Navy, Gap
09.2018 - 08.2021
- Streamlined inventory management processes, reducing stock discrepancies and ensuring adequate product availability.
- Boosted sales and customer satisfaction through exceptional product knowledge and personalized service.
- Optimized sales floor organization for ease of navigation by customers while maintaining an attractive aesthetic appeal.
- Helped customers complete purchases, locate items, and join reward programs.
Waitress
G5 Brewing Company
05.2019 - 12.2019
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Lead Inventory Specialist
RGIS Inventory Services
01.2014 - 09.2018
- Implemented cycle counting procedures to maintain accurate inventory records without disrupting daily operations.
- Reduced stock discrepancies by conducting regular audits, identifying errors and implementing corrective actions.
- Monitored completeness, accuracy and compliance during inventory transactions..
- Performed data entry and completed proper paperwork.
Education
High School Diploma -
Valley High School
Las Vegas, NV01.2014
Skills
Strong Work Ethic
Exceptional Customer Service
Transactions and Cash Handling
Point of Sale Operation
Excellent Communication
Decision-Making
Continuous Improvement
Community Service
Volunteer. Woodbourne, NY
Sivananda Asharam | 01/2014- 10/2014
- Performed grounds and building maintenance to ensure a clean and welcoming environment.
- Cooked meals for over 100 people three times daily, adhering to dietary guidelines and ensuring food safety.
- Managed reception duties, including greeting visitors, answering inquiries, and providing information about the ashram's programs and services.
- Assisted with administrative tasks, such as scheduling, record-keeping, and coordinating events.
Certification
Basset
Timeline
Casino Server
Hard Rock Casino Rockford
07.2022 - Current
JD Associate
Finish Line, Inc
07.2021 - 03.2022
Sales Associate
Journeys Shoes
03.2021 - 12.2021
Waitress
Francescos Ristorante
02.2020 - 11.2021
Waitress
G5 Brewing Company
05.2019 - 12.2019
Bartender/Waitress
Pig Minds Brewing Company
01.2019 - 07.2022
Brand/Sales Associate, Cashier
Old Navy, Gap
09.2018 - 08.2021
Lead Inventory Specialist
RGIS Inventory Services
01.2014 - 09.2018
Basset
High School Diploma -
Valley High School
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