Amberly Valle
Henderson,NV
Summary
Dynamic professional with a proven track record at The Cosmopolitan, enhancing guest satisfaction and streamlining service operations. Expert in cash handling and guest engagement, demonstrated through innovative strategies that significantly improved customer experience. Skilled in hospitality service, showcasing a strong work ethic and exceptional customer service abilities.
Overview
9
9
years of professional experience
Work History
Casino Server
The Cosmopolitan
01.2020 - Current
- Greet guest in a friendly and professional manner.
- Preparing alcoholic or non-alcoholic beverages
- Take drink orders from guests and serve drinks in a timely manner.
- Interacting with customers
- Developing strategies to increase revenue and guest satisfaction
- Ensuring prompt and courteous service to all customers.
- Ensure all guests are 21 years of age or older by checking identification when necessary.
Cocktail Server
Jimmy Kimmel Comedy Club
06.2019 - 12.2019
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Answer guests questions and knowledgeable about events and attractions on the property.
Restaurant Food Server
Tom's Urban
05.2016 - 04.2019
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
Education
No Degree - Marketing
College of Southern Nevada
Las Vegas, NV05-2015
High School Diploma -
Las Vegas High School
Las Vegas, NV05-2012
Skills
- Strong work ethic
- Great customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
Timeline
Casino Server
The Cosmopolitan
01.2020 - Current
Cocktail Server
Jimmy Kimmel Comedy Club
06.2019 - 12.2019
Restaurant Food Server
Tom's Urban
05.2016 - 04.2019
No Degree - Marketing
College of Southern Nevada
High School Diploma -
Las Vegas High School
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