Alysia Oswald
Woodbury,MN
Summary
Experienced hospitality leader delivering measurable improvements in operations, revenue, and guest experience. Strong capabilities in staff development, marketing initiatives, budget management, and sustained client partnerships.
Overview
22
22
years of professional experience
Work History
Director of Sales & Marketing
Residence Inn by Marriott
Duluth, Minnesota
05.2026 - 09.2026
- Developed and implemented sales and marketing plans to maximize profitability.
- Built relationships with local businesses, travel planners, and meeting organizers.
- Prepared proposals, contracts, and presentations for prospective business clients.
General Manager
Wyndham
Burnsville, Minnesota
01.2026 - 05.2026
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Reviewed occupancy trends and adjusted staffing for hotel demand.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manager
Steak & Ale Restaurant
Burnsville, Minnesota
01.2026 - 04.2026
- Coordinated daily restaurant operations and led team to ensure efficient service
- Ensured food safety and sanitation compliance, maintaining high standards in kitchen operations
- Resolved guest concerns swiftly, enhancing overall customer satisfaction
General Manager
Eagan Commercial LLC
Eagan, Minnesota
02.2025 - 01.2026
- Managed daily business operations, overseeing budgeting, staffing, scheduling, inventory control, customer service, and sales to ensure smooth functionality.
- Facilitated team meetings to enhance service quality and improve operational communication.
- Conducted employee training on duties, policies, and procedures to ensure compliance and performance standards.
Area Sales Manager
Eagan Commercial LLC
Eagan, Minnesota
02.2025 - 01.2026
- Built relationships with prospects through calls, emails, and onsite meetings.
- Coordinated proposals, quotes, and contract follow-up with internal teams.
- Tracked pipeline activity and updates in customer relationship management system.
General Manager
Golder Hospitality LLC - Country Inn & Suites
Red Wing, Minnesota
07.2024 - 02.2025
- Directed daily hotel operations across guest services, housekeeping, and front office teams.
- Coordinated staff scheduling and training to maintain performance standards across property teams.
- Monitored budgets and expenses while managing supply orders to ensure seamless hotel operations.
General Manager
AmericInn by Wyndham
Baxter, Minnesota
04.2023 - 07.2024
- Oversaw hotel operations in guest services, housekeeping, and front office, while ensuring seamless guest experiences.
- Coordinated maintenance inspections, safety reviews, and vendor relationships to uphold property standards.
- Adhered to brand standards, service policies, and local compliance to maintain service quality and safety.
General Manager
Moose Lake Motel
Moose Lake, Minnesota
06.2004 - 08.2019
- Directed daily business operations, ensuring alignment of budgeting, staffing, scheduling, inventory control, customer service, and sales to achieve operational efficiency.
- Developed and maintained loyal customer relationships, driving retention through proactive account management.
- Trained employees on duties, policies, and procedures, and enhancing service quality and fostering consistent customer experience.
Education
Associate of Applied Science - Criminal Justice, Law Enforcement
Fond Du Lac Tribal & Community College
Cloquet, MN05-2022
Bachelor of Arts - Political Science
Hamline University
Saint Paul, MN10-2026
Skills
- Sales strategy
- Marketing expertise
- Revenue generation
- Operations management
- Guest relations
- Staff training and development
- Teamwork and collaboration
- Outstanding communication skills
Timeline
Director of Sales & Marketing
Residence Inn by Marriott
05.2026 - 09.2026
General Manager
Wyndham
01.2026 - 05.2026
General Manager
Steak & Ale Restaurant
01.2026 - 04.2026
General Manager
Eagan Commercial LLC
02.2025 - 01.2026
Area Sales Manager
Eagan Commercial LLC
02.2025 - 01.2026
General Manager
Golder Hospitality LLC - Country Inn & Suites
07.2024 - 02.2025
General Manager
AmericInn by Wyndham
04.2023 - 07.2024
General Manager
Moose Lake Motel
06.2004 - 08.2019
Associate of Applied Science - Criminal Justice, Law Enforcement
Fond Du Lac Tribal & Community College
Bachelor of Arts - Political Science
Hamline University