Alyssa Aranda
Houston
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Cypress Cardiovascular Institute
03.2023 - Current
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Medical Scheduler
Clay Consulting LLC
01.2020 - 02.2023
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
- Trained new staff on scheduling software and best practices, maintaining high standards of service.
- Collaborated with insurance companies to confirm patient coverage, enhancing patient experience by clarifying financial responsibilities.
Insurance Verification Specialist
Woodlake MRI
04.2018 - 12.2019
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Coordinated with care teams across various departments to ensure seamless integration of verified coverage information into overall treatment planning.
Education
Jersey Village High School
Houston, TX2019
Skills
- Patient relations
- Medical records management
- Medical office administration
- Account management
- Collaboration and teamwork
Languages
Spanish
Professional Working
Timeline
Medical Receptionist
Cypress Cardiovascular Institute
03.2023 - Current
Medical Scheduler
Clay Consulting LLC
01.2020 - 02.2023
Insurance Verification Specialist
Woodlake MRI
04.2018 - 12.2019
Jersey Village High School
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