Alyssa Baptiste
Friendswood
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
ALDO Group
Friendswood, TX
06.2025 - Current
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Greeting guests that come in and building a conversation with them
- Having knowledge of shoe products and shoe care to be able to upsell the item so I can meet my KPI goals.
- Assisted customers in product selection, enhancing overall shopping experience
Retail Sales Associate
Forever 21
Friendswood, TX
06.2024 - 04.2025
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Participated in regular product knowledge sessions to stay updated on new arrivals and promotions
- Made sure cleanliness and organization of assigned areas within the store
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
- Processed returns/exchanges efficiently according to company policies
- Maintained knowledge of current promotions, discounts, and special offers
- I made sure my rooms look presentable and put back products in the right places for customers to look for and purchase when ready
- Helped in the fitting room and assisted any customers when needed
- I helped In Stock with censoring items and taking them out to the sales floor
- Was able to show my hard work to managers and got employee of the month
Assistant Manager
Little Caesars Pizza
Webster, TX
05.2022 - 06.2024
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
Education
High school diploma -
Clear Brook High School
Friendswood, TX05-2022
Skills
- Customer service
- Team leadership
- Problem-solving
- Money handling
- Fast and efficient service worker
- Clear verbal communication
- Inventory and material handling
- Time management skills
- Safe food handling
- Experienced Microsoft software user
Certification
Driver's License
Languages
ASL - Intermediate
English
Timeline
Sales Associate
ALDO Group
06.2025 - Current
Retail Sales Associate
Forever 21
06.2024 - 04.2025
Assistant Manager
Little Caesars Pizza
05.2022 - 06.2024
High school diploma -
Clear Brook High School