Alyssa Brown
Mount Holly ,NJ
Summary
Professional worker with proven track record in team leadership and customer service excellence. Strong focus on staff coordination, training, and maintaining high standards of service. Adaptable and dependable, skilled in conflict resolution, and ensuring smooth operations in fast-paced environment. Passionate about fostering collaborative team atmosphere and achieving outstanding results.
Overview
10
10
years of professional experience
Work History
Waitress Supervisor
JoJo's Italian Grille
07.2023 - Current
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Contract Administrator
Stonhard, INC
06.2022 - 03.2023
- Monitored incoming contracts and service agreements for correct pricing and information.
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
- Streamlined contract processes by implementing efficient tracking and organization systems.
- Obtain all Bonds, and process Tax Bonds.
Estimating Coordinator
BLUSA Defense Manufacturing
05.2015 - 05.2022
- Developed comprehensive project estimates for winning bids, utilizing industry-specific knowledge and expertise.
- Create Sales quotes for contract acquisition.
- Communicate daily with Order Entry, Engineering, and Sales to determine progress and mitigate any discrepancies.
- Coordinated with procurement teams to negotiate favorable rates on materials and subcontractor services for competitive bids.
Education
High School Diploma -
Williamstown High School
Williamstown, NJ06-2015
Skills
- Task delegation
- Sales promotion
- Strong leadership
- Customer service
- Cash handling
- Microsoft Excel
- Time Management
- Interpersonal Skills
Timeline
Waitress Supervisor
JoJo's Italian Grille
07.2023 - Current
Contract Administrator
Stonhard, INC
06.2022 - 03.2023
Estimating Coordinator
BLUSA Defense Manufacturing
05.2015 - 05.2022
High School Diploma -
Williamstown High School
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