Alyssa Brown
Linthicum Heights,MD
Summary
Recent Biobehavioral Health graduate with a strong academic background in health sciences, research methods, and the biological and behavioral factors influencing health. Demonstrates excellent analytical, communication, and teamwork skills developed through rigorous coursework and collaborative projects. Passionate about advancing knowledge through graduate study and contributing to meaningful improvements in public health and healthcare.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Arundel Medical Group
Glen Burnie, MD
05.2025 - 08.2026
- Greeted patients and visitors with professionalism and warmth.
- Scheduled appointments, ensuring accurate coordination of patient needs.
- Verified insurance information
- Take copays from patients and log for each doctor accordingly
- Count register at the end of the day and verify money matches the copays that were received
- Maintained patient records, ensuring confidentiality and compliance with regulations.
- Collaborated with team members to enhance overall office workflow
- efficiency.
Cashier
LOWE'S
State College, PA
09.2023 - 05.2025
- Operated cash register and accurately processed payments, returns, and exchanges.
- Accurately processed customer payments using cash, credit cards, and checks.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Resolved customer complaints and inquiries efficiently, enhancing overall customer satisfaction.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Restocked shelves to maintain an organized display area.
- Built and maintained positive working relationships with co-workers.
Customer Service Cashier
Lowes
State College, PA
08.2024 - 05.2025
- Operated cash register and accurately processed payments, returns, and exchanges
- Assisted customers with product inquiries and recommendations.
- Maintained accurate cash drawer and balanced at shift end.
- Handled returns and exchanges following company policies.
- Collaborated with team members to ensure smooth store operations.
- Trained new cashiers on register procedures and customer service standards.
- Greeted customers and provided friendly customer service.
- Maintained clean areas by the checkout and customer service desk by cleaning counters, shelves, and windows
Front Desk Receptionist
Arundel Medial Group
Glen Burnie, MD
05.2024 - 08.2024
- Greet patients, take insurance information and complete patient check-in.
- Verify insurance information and obtain pre-authorizations.
- Answer phones and schedule appointments for patients.
- Take copays from patients and log for each doctor accordingly.
- Count register at the end of the day and verify money matches copays that were received.
- Call patients for doctors for test results or rescheduling appointments.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with patients in a friendly manner.
Stocker
WHITEYS LIQUORS
Linthicum, MD
04.2022 - 08.2023
- Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.
- Provided assistance to customers with locating items.
- Maintained a clean and orderly work environment.
- Assisted in unloading trucks, checking in merchandise, and transporting products to appropriate locations within the store.
Cashier
KOHL'S
Severn, MD
09.2021 - 03.2022
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of checkout area, ensuring a welcoming environment for customers.
- Replenished shelves to ensure an orderly product presentation.
- Delivered efficient and accurate service, enhancing customer satisfaction and loyalty.
- Provided excellent customer service by greeting customers and offering assistance.
- Accurately processed customer payments using cash, credit cards, and checks.
- Provided efficient and courteous service to customers.
- Resolved customer complaints and inquiries courteously, contributing to positive shopping experiences.
Education
Bachelor of Science - Biobehavioral Health
Penn State
University Park, PA, US05-2026
Skills
- Multitasking Capabilities
- Effective Communication
- Reliability and Punctuality
- Attention to Detail
- Work Ethic and Integrity
- Research Methods
- Data Collection and Analysis
- Appointment scheduling
- Teamwork and Collaboration
- Client engagement
- Customer service
- Insurance verification
Timeline
Front Desk Receptionist
Arundel Medical Group
05.2025 - 08.2026
Customer Service Cashier
Lowes
08.2024 - 05.2025
Front Desk Receptionist
Arundel Medial Group
05.2024 - 08.2024
Cashier
LOWE'S
09.2023 - 05.2025
Stocker
WHITEYS LIQUORS
04.2022 - 08.2023
Cashier
KOHL'S
09.2021 - 03.2022
Bachelor of Science - Biobehavioral Health
Penn State