Alyssa Casas
Willow Park,TX
Summary
Diligent, Reliable, and Friendly.
Customer Service Expert | MS Office "Power User" | Professional at all times | Positive Attitude
Overview
10
10
years of professional experience
Work History
Server
Wicked Butcher
512 Main St
05.2025 - 04.2026
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables simultaneously, maintaining efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and accurate orders.
- Trained new servers on menu items, service protocols, and restaurant policies.
Front Desk Receptionist
Fort Worth Heart
Fort Worth, TX
07.2024 - 01.2025
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected testing deposits, fees, and payments.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Special Needs Caregiver
Accepting Hands
Fort Worth, TX
04.2021 - 06.2024
- Visited patient daily Monday-Friday.
- Helped out with groceries, maintaining a clean home, assisting with doctor appointments & visits, as well as driving her when needed.
- Provided compassionate care to patient, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
Office Assistant
Accepting Hands
Fort Worth, TX
10.2019 - 10.2022
- Answer phone calls, file papers, maintain a database, scheduling appointments, stock up supplies and run certain errands for company.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
Server
Cristina's Fine Mexican Restaurant
Keller, TX
01.2018 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Hostess
Pacific Table
Fort Worth, TX
01.2016 - 12.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Seated guest based on guest preferences and seating availability.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX05-2026
High School Diploma -
Trimble Technical HS
Fort Worth, TX05-2017
Skills
- Office organization
- Data confidentiality
- Cash handling
- Multitasking and organization
- FLUENT IN [Spanish]
- Customer service
- Insurance verification
- Data entry and review
- MS office expertise
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Wicked Butcher
05.2025 - 04.2026
Front Desk Receptionist
Fort Worth Heart
07.2024 - 01.2025
Special Needs Caregiver
Accepting Hands
04.2021 - 06.2024
Office Assistant
Accepting Hands
10.2019 - 10.2022
Server
Cristina's Fine Mexican Restaurant
01.2018 - 12.2020
Hostess
Pacific Table
01.2016 - 12.2017
High School Diploma -
Trimble Technical HS
Associate of Arts -
Tarrant County College