Kaitlin Rivera
Customer Service
Harrisburg,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Server
Dave & Buster's
Camp Hill, PA
12.2021 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate server bank
Pharmacy Technician
Rite-Aid Pharmacy
Harrisburg, PA
12.2020 - 11.2021
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Processed over 150 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
Server/Bartender/Trainer/Host
Texas Roadhouse
Harrisburg, PA
10.2015 - 02.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Checked guests' identification before serving alcoholic beverages.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
High School Diploma -
Dauphin County Technical School
Harrisburg, PA 09.2015 - 06.2017
Skills
Order accuracy
POS
High-volume dining
Menu memorization
Cash handling
Confidentiality and HIPAA
Drug inventory management
MS Office
Windows Software Proficiency
Office administration
Filing
Office organization
Technical Support
Timeline
Server
Dave & Buster's
12.2021 - Current
Pharmacy Technician
Rite-Aid Pharmacy
12.2020 - 11.2021
Server/Bartender/Trainer/Host
Texas Roadhouse
10.2015 - 02.2020
High School Diploma -
Dauphin County Technical School
09.2015 - 06.2017