Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlin Rivera

Customer Service
Harrisburg,PA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Server

Dave & Buster's
Camp Hill, PA
12.2021 - Current
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate server bank

Pharmacy Technician

Rite-Aid Pharmacy
Harrisburg, PA
12.2020 - 11.2021
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted, measured and compounded medications following standard procedures.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Processed over 150 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction

Server/Bartender/Trainer/Host

Texas Roadhouse
Harrisburg, PA
10.2015 - 02.2020
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

High School Diploma -

Dauphin County Technical School
Harrisburg, PA
09.2015 - 06.2017

Skills

    Order accuracy

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Timeline

Server

Dave & Buster's
12.2021 - Current

Pharmacy Technician

Rite-Aid Pharmacy
12.2020 - 11.2021

Server/Bartender/Trainer/Host

Texas Roadhouse
10.2015 - 02.2020

High School Diploma -

Dauphin County Technical School
09.2015 - 06.2017

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Kaitlin RiveraCustomer Service