Alyssa Cast
Dyer,IN
Summary
Proven achiever with extensive experience in medical office administration and production environments, notably at The Neurological Institute and Specialty Center. Excelled in HIPAA compliance and patient registration, enhancing patient satisfaction and operational efficiency. Demonstrated leadership in training staff and streamlining front desk operations, significantly improving workflow and productivity.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
The Neurological Institute and Specialty Center
Merrillville, IN
10.2022 - Current
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Production Worker
Ford Motor Company
12600 South Torrence Ave. Chicago Illinois 60633
05.2013 - 06.2022
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Managed inventory levels and restocked supplies to keep up with high production needs.
- Followed safety procedures and guidelines to maintain safe working environments.
- Assembled products according to changing daily work orders and specific customer needs.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Made sure that products were produced on time and are of good quality.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Education
High School Diploma -
Merrillville High School
Merrillville, IN05.2008
Skills
- Referral Verification
- Medical office administration
- Insurance Verification
- Appointment Scheduling
- Patient Registration
- Front Desk Operations
- HIPAA Compliance
Timeline
Medical Receptionist
The Neurological Institute and Specialty Center
10.2022 - Current
Production Worker
Ford Motor Company
05.2013 - 06.2022
High School Diploma -
Merrillville High School