Alyssa Castillo
Clarkston ,Michigan
Summary
excellent communication, teamwork, organization, and adaptability, with a strong ability to learn new skills and take on new challenges. Dedicated to contributing to organizational success through a strong work ethic, attention to detail, and a commitment to continuous improvement.
Overview
6
6
years of professional experience
Work History
Caregiver
Orion Manor
Lake Orion, Michigan
06.2025 - Current
- Administered medications according to prescriptions and maintained accurate documentation.
- Facilitated bathing and dressing for clients to promote personal hygiene and comfort.
- Assisted residents with daily living activities and personal hygiene tasks.
- Monitored clients' health and well-being, reporting significant changes to ensure timely intervention.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Engaged elderly clients in meaningful conversation and recreational activities to enhance companionship and emotional well-being.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
Assistant Case Manager
Global Tekmed
Chula Vista, California
02.2025 - Current
- Assist case managers with coordinating client services and appointments.
- Supported case managers in conducting client assessments and organizing documentation to streamline processes.
- Monitored referrals and ensured clients received requested services to enhance support delivery.
- Maintained accurate case files and updated client information regularly.
- Compiled reports and maintained accurate documentation and correspondence, ensuring confidentiality.
Document Control Specialist
Global Tekmed
Chula Vista, California
05.2024 - 02.2025
- Reviewed and revised documents to enhance clarity, accuracy, and consistency.
- Followed up with clients and service providers to secure missing or updated documentation, ensuring compliance and completeness.
- Protected confidential client information and followed applicable privacy and recordkeeping procedures.
- Coordinated with multiple departments to gather essential information for completing client files, facilitating timely processing.
- Entered document information and case updates into electronic databases.
Appointment Setter
Global Tekmed
Chula Vista, California
01.2023 - 05.2024
- Utilized CRM software to track appointment details and client interactions.
- Managed communication between clients and medical professionals effectively.
- Followed up with clients to confirm appointments and address concerns.
- Provided information about services and procedures to potential clients.
- Assisted in developing scripts for outreach calls to increase engagement.
- Maintained accurate records of client interactions and feedback for improvement.
- Recorded details of appointment setting activities for reference.
- Provided information regarding services and policies.
Appointment Setter
All American Solar
Orange City, Florida
03.2021 - 10.2022
- Managed leads and appointments using CRM, phone, email, and other communication systems to streamline processes.
- Met or exceeded daily and monthly appointment setting goals.
- Collaborated with sales team to enhance lead quality and boost appointment conversion rates.
- Handled objections and concerns professionally while maintaining a positive customer experience.
- Outlined benefits of solar energy, emphasizing potential energy savings and available financing options to inform prospects.
Education
High School Diploma -
University High
Orange City, FL05-2021
Skills
- Customer Service
- Communication
- Client engagement
- Problem Solving
- Time Management
Timeline
Caregiver
Orion Manor
06.2025 - Current
Assistant Case Manager
Global Tekmed
02.2025 - Current
Document Control Specialist
Global Tekmed
05.2024 - 02.2025
Appointment Setter
Global Tekmed
01.2023 - 05.2024
Appointment Setter
All American Solar
03.2021 - 10.2022
High School Diploma -
University High