Alyssa Connor
Tucson,AZ
Summary
Dynamic leader with a proven track record at Starbucks, adept in team leadership and complex problem-solving. Enhanced customer satisfaction and achieved strategic goals through effective communication and time management. Excelled in financial optimization and strategic planning, driving business growth and operational efficiency. Skilled in navigating regulatory environments and improving service delivery.
Overview
4
4
years of professional experience
Work History
Manager
Starbucks
Asheville, NC
01.2024 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Leasing Consultant
Cardinal Group Companies
Asheville, NC
06.2023 - 04.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Co-Owner
Kingdom Harvest Wellness & Wine Cafe
Asheville, NC
09.2020 - 04.2023
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Established foundational processes for business operations.
Food Truck Manager
Blue Ghost Brewing
Fletcher, NC
08.2021 - 11.2022
- Optimized workflow by assigning tasks based on individual strengths and skills among the team members.
- Ensured compliance with all required permits/licenses by staying up-to-date on regulatory requirements.
- Evaluated sales data to identify trends, adjust menu offerings, and make informed decisions for future growth and success.
- Oversaw daily financial tasks such as cash handling, recordkeeping, and reporting to ensure accuracy and transparency in all transactions.
Education
Diploma - General Studies
East Henderson High School
East Flat Rock, NC06.2016
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
Starbucks
01.2024 - 09.2024
Leasing Consultant
Cardinal Group Companies
06.2023 - 04.2024
Food Truck Manager
Blue Ghost Brewing
08.2021 - 11.2022
Co-Owner
Kingdom Harvest Wellness & Wine Cafe
09.2020 - 04.2023
Diploma - General Studies
East Henderson High School