Alyssa Crowningshield
Rutland,VT
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing schedules and assisting in the every day daily operations.
Overview
10
10
years of professional experience
Work History
Surgical and Procedural Coordinator
Rutland Regional Medical Center ENTA Clinic
03.2022 - Current
- Receive documentation on patient who was recommended surgery and call the to schedule next available with the doctor.
- Schedule all necessary pre op appointments, post op appointments and any labs, test or clearance needed to ensure surgery doesn't get cancelled.
- Coordinate with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients and hospital.
- Fax all documentation needed to insurance company if prior authorization is required to ensure we get an approval in a timely manner.
- Provide patient with accurate pre and post op care instructions and any medications that will need to be stopped prior to procedure.
- Manage surgeon preferences, equipment needs, and special requests to ensure optimal preparation for each procedure.
- Process referral requests from patients, doctors and other health care professionals.
- Monitors referrals to foster timely completion and followed up with physicians to facilitate.
- Building and editing staffing and provider schedules to reflect time off requests and finding coverage when needed.
- Ordering office supplies and cleaning supplies
- Prior authorizations for Dupixent medication.
- Informally leading and assisting with the practice manager and director in daily operations to provide support for providers and staff.
Medical Assistant
Rutland Regional Medical Center ENTA Clinic
10.2021 - 03.2022
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Front Office Assistant
Rutland Regional Medical Center ENTA Clinic
06.2016 - 10.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Provided training support to new hires.
Switchboard Operator
Rutland Regional Medical Center ENTA Clinic
10.2014 - 06.2016
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Gathered and distributed all document prep and charts to providers to ensure smooth process of seeing the patient.
- Assisted in scanning correct documents into patient charts for continuity of care.
Education
High School Diploma -
Rutland High School
Rutland06.2011
Skills
- Reliability
- Communication
- Data Entry/Computer Skills
- Decision-Making
- Customer Service
- Leadership
- Time Management
Timeline
Surgical and Procedural Coordinator
Rutland Regional Medical Center ENTA Clinic
03.2022 - Current
Medical Assistant
Rutland Regional Medical Center ENTA Clinic
10.2021 - 03.2022
Front Office Assistant
Rutland Regional Medical Center ENTA Clinic
06.2016 - 10.2021
Switchboard Operator
Rutland Regional Medical Center ENTA Clinic
10.2014 - 06.2016
High School Diploma -
Rutland High School
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