Hi, I’m
Alyssa Darger
Summary
Field service professional with proven track record in managing and optimizing field operations. Strong focus on team collaboration and adapting to changing needs to achieve objectives. Skilled in troubleshooting, customer service, and operational efficiency. Reliable leader with results-driven mindset, known for fostering teamwork and ensuring high performance standards.
Overview
8
years of professional experience
1
Certification
Work History
GardaWorld Security
Field Service Supervisor
04.2025 - Current
Job overview
- Supervised and managed over 30 sites with a staff of 100+ Employees.
- Managed the hiring, scheduling, deployment and performance evaluations for a large and diverse field team, providing constructive feedback to maximize operational efficiency.
- Resolved client concerns promptly, fostering strong relationships and maintaining satisfaction levels.
- Worked and conducted regular audits to ensure strict adherence to each sites post orders and protocols.
- Navigated and coached employees through incidents and challenging situations to ensure the best possible outcomes.
Mountain Temp Services'
Waitress/ Chef/ Cashier
08.2024 - Current
Job overview
- Waitress/ Chef/ Cashier for mobile staffing agency with the ability to be highly versatile and work multiple roles catered to the clients needs.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
GardaWorld Security
Security Supervisor
06.2024 - 04.2025
Job overview
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
GardaWorld Security
Armed Security Officer
02.2022 - 06.2024
Job overview
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
Jordan School District
Assistant Custodian
08.2021 - 02.2022
Job overview
- Managed time wisely by prioritizing tasks and creating a daily schedule to ensure all duties were completed within given timeframes.
- Increased customer satisfaction by responding promptly to requests for assistance or additional cleaning services.
- Identified and reported facility maintenance issues and proactively recommended improvements to the building's maintenance plan.
- Supported efficient operations by setting up rooms for events, including arranging chairs, tables, and audiovisual equipment.
- Demonstrated professionalism in interactions with staff, visitors, and vendors while maintaining a positive attitude towards work responsibilities.
Front Line Services
Support Staff
10.2018 - 08.2021
Job overview
- Worked with individuals with special needs to increase social skills and independence.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Prepared meals and snacks to provide proper nutrition and hydration.
- Maintained clean and safe environment to prevent accidents and promote health.
- Engaged individuals in recreational and leisure activities to promote socialization and improve quality of life.
Education
Copper Hills High School
High School Diploma
06-2018
University Overview
- Awarded Copper Service Award
- Awarded Copper Spirit Award
- Honor Roll
- 3.8 GPA
- Cheerleader
Salt Lake Community College
No Degree from Culinary Arts And Criminal Justice
University Overview
- Extracurricular Activities: Cheerleader
Skills
- Customer service management
- Managing service operations
- Team direction
- Staff management
- Employee scheduling
- Field operations
- Troubleshooting skills
Languages
English
Japanese
Spanish
Certification
- Drivers License
- Armed Security License
- Food Handlers Permit
- On Premise Alcohol Seller - Server
- First Aid Certification
- CPR Certification
Languages
1,1,5
Timeline
Field Service Supervisor
GardaWorld Security
04.2025 - Current
Waitress/ Chef/ Cashier
Mountain Temp Services'
08.2024 - Current
Security Supervisor
GardaWorld Security
06.2024 - 04.2025
Armed Security Officer
GardaWorld Security
02.2022 - 06.2024
Assistant Custodian
Jordan School District
08.2021 - 02.2022
Support Staff
Front Line Services
10.2018 - 08.2021
Copper Hills High School
High School Diploma
Salt Lake Community College
No Degree from Culinary Arts And Criminal Justice