Alyssa Devoll
Charlotte,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Manager/Inshoppe
Jimmy Johns Sandwich Shop
Charlotte, MI
12.2024 - Current
- Supervised daily operations, ensuring high-quality food preparation and customer service standards.
- Trained and mentored new staff on operational procedures and customer engagement techniques.
- Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.
- Resolved customer complaints effectively, fostering a positive dining experience and repeat business.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
- Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Preformed closing duties and counted drawers every shift scheduled
Cashier
Speedway
Charlotte, MI
07.2024 - 11.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Improved efficiency, organized checkout area for optimal workflow.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Reduced processing errors by meticulously following transaction procedures.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Customer Service Representative
Maximus Call Center
Remote
05.2023 - 11.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers' experiences.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Educated customers on company systems, form completion, and access to services.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Crew Member
Little Caesars
Charlotte, MI
10.2022 - 03.2023
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Stocked shelves to organize aisles in assigned department.
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Mobile Expert
OSL Retail Services
Charlotte, MI
08.2021 - 06.2022
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
- Maximized customer engagement by offering specialized mobile device workshops that educated users on advanced features.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Boosted sales performance with personalized recommendations tailored to each customer's unique needs.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
- Adhered to all company policies and procedures while consistently maintaining a professional demeanor and appearance.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Organized promotional events within the store to attract new customers and increase brand awareness within the community.
- Demonstrated adaptability when faced with unexpected challenges or changes in day-to-day operations by staying calm under pressure and finding creative solutions.
- Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
- Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
- Monitored wireless sales space to establish familiarity with various carriers.
- Conducted regular audits of display merchandise, ensuring accurate pricing information was displayed clearly for customers' benefit.
- Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
E-Commerce Personal Shopper
Goodwill
Charlotte, MI
06.2020 - 10.2020
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained a high level of product knowledge, staying up-to-date on the latest offerings from various brands and designers.
- Managed inventory levels effectively, minimizing stockouts while avoiding overstock situations that could result in markdowns or spoilage.
- Optimized website content for search engine visibility, driving increased organic traffic and higher conversion rates.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Assisted customers with returns, exchanges, and refunds as necessary, demonstrating a commitment to outstanding service at all times.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
- Completed required paperwork, logs and other documentation according to internal policies to accurately track sales and delivery metrics.
- Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
Assembly Line Worker
Spartan Motors Inc.
Charlotte, MI
09.2019 - 01.2020
- Assisted quality assurance by inspecting items and removing defective parts.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Completed durable assemblies and subassemblies with hand and power tools.
- Enhanced product quality by performing thorough inspections of assembled items, identifying any issues or inconsistencies for correction.
- Contributed to improved workplace safety by consistently following proper operating procedures and utilizing personal protective equipment.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Consistently upheld company values and policies throughout daily operations, fostering an environment of integrity, respect, and accountability within the workplace.
- Assisted in inventory management, ensuring adequate supplies were available for efficient production operations.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Conducted quality assurance inspections on finished components and identified issues.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Supported continuous improvement efforts by offering suggestions for process enhancements as needed throughout the project timeline.
- Followed protocols to enhance protection and maintain safe work environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Maintained open lines of communication with supervisors, providing progress updates regularly while also addressing any concerns surrounding potential roadblocks or challenges faced during the project lifecycle.
- Participated in regular training sessions to stay up-to-date on industry best practices and maintain a high level of expertise in assembly techniques.
- Followed outlined specifications to implement assembly plans.
- Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing tasks accordingly.
- Aided cross-functional teams in achieving shared goals through active participation in collaborative initiatives.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
Cashier
Murphy's USA
Charlotte, MI
04.2019 - 05.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Cleaned gas pumps and also restocked fluids on pumps.
Jewelry Sales Associate
Walmart Supercenter
Charlotte, MI
08.2014 - 09.2018
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
- Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Conducted regular audits of displayed items, maintaining an accurate representation of available products for clientele.
- Enhanced store reputation through effective communication and relationship-building with clients.
- Promoted the store's custom design services, resulting in increased orders for bespoke jewelry pieces.
Education
Diploma - Basics
Potterville Adult Ed
Potterville, MI06-2017
Diploma - Basics
Charlotte High School
Charlotte, MI06-2014
Skills
- Active Listening
- Multitasking Abilities
- Verbal Communication
- Customer Service
- Microsoft Office
- Equipment operation
- Problem-Solving
- Task Prioritization
- Excellent Communication
- Team building
- Cleaning
- Housekeeping
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Manager/Inshoppe
Jimmy Johns Sandwich Shop
12.2024 - Current
Cashier
Speedway
07.2024 - 11.2024
Customer Service Representative
Maximus Call Center
05.2023 - 11.2023
Crew Member
Little Caesars
10.2022 - 03.2023
Mobile Expert
OSL Retail Services
08.2021 - 06.2022
E-Commerce Personal Shopper
Goodwill
06.2020 - 10.2020
Assembly Line Worker
Spartan Motors Inc.
09.2019 - 01.2020
Cashier
Murphy's USA
04.2019 - 05.2019
Jewelry Sales Associate
Walmart Supercenter
08.2014 - 09.2018
Diploma - Basics
Potterville Adult Ed
Diploma - Basics
Charlotte High School