Summary
Overview
Work History
Education
Skills
Interests
Timeline
AssistantManager

Alyssa Donald

Dickson,TN

Summary

Highly motivated and results-driven management professional with 5 years of progressive experience in customer service, operations management, and team development. Proven track record of leadership and operational excellence in fast-paced service environments. Skilled in scheduling, staff training, mechanical troubleshooting, and team coordination.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Club Car Wash
04.2023 - Current
  • Supervise and train a team of 12 employees to deliver exceptional service, ensuring a positive customer experience.
  • Oversee daily operations of the facility, ensuring a clean, efficient, and customer-friendly environment.
  • Assist in managing inventory, ensuring sufficient stock of supplies and chemicals, and tracking usage for cost control.
  • Handle customer concerns and complaints, ensuring a positive and professional resolution.
  • Implement and enforce operational procedures, ensuring consistent and high quality service

General Manager

Wash Me Express
04.2021 - 04.2023
  • Prompted from Prep to Team leader, then to General Manager.
  • Managed all scheduling, time tracking, labor, and payroll coordination.
  • Directed daily operations across multiple departments.
  • Designed and led training initiatives to improve employee performance and retention.
  • Oversaw team development, performance, evaluations, and workplace culture improvements.

Education

Hillwood High School
Nashville, TN
05-2022

Skills

  • Team leadership and development
  • Staff scheduling
  • Customer service
  • Mechanical troubleshooting
  • Time management
  • Training and coaching
  • Performance management

Interests

  • Passion for cars and motorcycles
  • Outdoor activities
  • Gym


Timeline

Assistant Manager

Club Car Wash
04.2023 - Current

General Manager

Wash Me Express
04.2021 - 04.2023

Hillwood High School

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Alyssa Donald