Alyssa Eastlund
Casper,WY
Summary
Dynamic and results-driven professional with extensive experience at C85 Group, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective problem-solving and multitasking. Skilled in POS software, consistently delivering exceptional service in high-pressure environments while training new staff to uphold company standards.
Overview
4
4
years of professional experience
Work History
Host/Server
C85 Group
Casper, WY
06.2021 - Current
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Coordinated with kitchen staff to ensure timely food delivery and service efficiency.
- Trained new hosts on company protocols and customer service best practices.
- Resolved guest inquiries and complaints, improving overall satisfaction rates.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Delivered exceptional customer service in high-pressure environments.
- Coordinated food and beverage orders with kitchen staff to ensure timely delivery.
Sales Associate
Torrid
Casper, WY
03.2022 - 05.2022
- Advised customers on fashion trends and product offerings to enhance shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Processed transactions swiftly and accurately, maintaining high customer satisfaction rates.
- Collaborated with team members to maintain a visually appealing store layout and merchandising displays.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Kelly Walsh High School
Casper, WY06-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- POS software
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
Timeline
Sales Associate
Torrid
03.2022 - 05.2022
Host/Server
C85 Group
06.2021 - Current
High School Diploma -
Kelly Walsh High School