Open To Work
Alyssa Eaton
Camp Bow Wow
LAWRENCEVILLE,GA
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
ManagerShift Leader
Work Type
Full Time
Location Preference
RemoteOn-SiteHybrid
Location:
LAWRENCEVILLE, GA, USLawrenceville, GA
Open to relocation:
Yes
Minimum Desired Compensation
$21/hr
Important To Me
Career advancementFlexible work hoursHealthcare benefitsCompany Culture
1
Certification
7
years of professional experience
Dynamic manager with a proven track record in customer service and team leadership. Expertise in resolving conflicts, enhancing client communication, and driving staff engagement to ensure high-quality service delivery.
Work History
Manager
4 Years 8 Months- Led team to ensure high-quality pet care and customer satisfaction.
- Coordinated scheduling for staff and services, improving workflow consistency.
- Monitored daily operations to maintain compliance with safety and health regulations.
- Enhanced client communication strategies, fostering strong relationships with pet owners.
- Collaborated with leadership to develop strategic initiatives for business growth and community engagement.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Sales Associate
8 Months- Delivered exceptional customer service, enhancing guest experiences during live performances.
- Managed inventory levels, ensuring product availability for seamless event execution.
- Collaborated with team members to create a welcoming atmosphere for guests.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Head Hostess
5 Months- Supervised front-of-house operations and optimized guest experiences and satisfaction.
- Managed reservations and seating arrangements to maximize table turnover and efficiency.
- Trained and mentored new host staff on best practices for guest interactions and service standards.
- Developed and implemented workflow improvements that enhanced team productivity during peak hours.
- Resolved guest concerns promptly, maintaining a positive dining atmosphere and reputation for service excellence.
Shift Leader
1 Year- Managed daily operations while upholding food safety and quality standards.
- Trained and mentored new team members on customer service and product preparation techniques.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between employees to maintain positive and productive work environments.
Lifeguard
6 Months- Monitored pool areas to ensure safety and compliance with health regulations.
- Responded swiftly to emergencies, executing first aid and CPR as needed.
- Educated patrons on pool rules, enhancing overall safety awareness and compliance.
- Conducted regular inspections of pool equipment, ensuring functionality and safety standards.
- Developed and implemented safety drills, improving response times during potential emergencies.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Education
High School Diploma
Skills
Staff management
Team leadership
Staff training and development
Hiring and training
Employee onboarding
Coaching and mentoring
Task delegation
Time management
Decision-making
Complex Problem-solving
Customer service
Customer relationship management
Relationship building
Marketing
Telephone communication
Excel and Word
Teamwork and collaboration
Computer literacy
Attention to detail
Multitasking
Excel and word proficiency
Computer skills
Safety procedures
Positive attitude
Employee training
Certification
Dog CPR certification
Timeline
Sales Associate
Medieval Times Dinner & Tournament
01.2024 - 09.2024Read More
Manager
Camp Bow Wow
12.2021 - CurrentRead More
Head Hostess
Chili's Restaurant
10.2021 - 03.2022Read More
Shift Leader
Little Caesars
09.2020 - 09.2021Read More
Lifeguard
Ams Pools
02.2019 - 08.2019Read More
Collins Hill High School
High School Diploma
Read More