Alyssa Evans
Licensed Insurance Agent
Verbena
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
10
10
years of professional experience
Work History
Office Manager
Zach Knight State Farm
12.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Claims Adjuster
Progressive
10.2020 - 11.2021
- Improved claim resolution times by efficiently managing a caseload of 100+ claims per month.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Verified insurance claims and determined fair amount for settlement.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
Store Manager
AT&T Mobility
08.2015 - 09.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
No Degree - Licensed Insurance Producer
University of Alabama
AL01-2022
High School Diploma -
Verbena High School
Verbena, United States08-2014
Accomplishments
- At&t 10+ sales and leadership awards including top #2 in southeast area
-State Farm, aspirant of the year & office sales leader for 18 months consecutively
Timeline
Office Manager
Zach Knight State Farm
12.2021 - Current
Claims Adjuster
Progressive
10.2020 - 11.2021
Store Manager
AT&T Mobility
08.2015 - 09.2020
No Degree - Licensed Insurance Producer
University of Alabama
High School Diploma -
Verbena High School
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
JIM DABNEYJIM DABNEY
Offensive Coordinator at Magnoila State Knight ( simi pro )Offensive Coordinator at Magnoila State Knight ( simi pro )
Judy CordellJudy Cordell
Teacher at Autauga County Board of EducationTeacher at Autauga County Board of Education
Andrea SimmonsAndrea Simmons
Nurse Practitioner at Cardiovascular Associates of the SoutheastNurse Practitioner at Cardiovascular Associates of the Southeast