Alyssa Ferraro
Beaver Falls,PA
Summary
Dynamic customer service associate with a proven track record at Walgreens, excelling in conflict resolution and team collaboration. Recognized for enhancing customer satisfaction through attentive service and effective problem-solving. Passionate about creating positive experiences while managing cash transactions and maintaining store organization. Committed to fostering a welcoming environment for all.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreens
Beaver Falls, PA
06.2023 - Current
- Assisted customers with inquiries and product selections.
- Maintained cleanliness and organization of store displays.
- Answered phone calls and responded to customer concerns promptly.
- Collaborated with team members to achieve daily operational goals.
- Handled customer returns and exchanges following store policies.
- Managed cash drawer, ensuring proper handling of cash and credit transactions.
Babysitter
Family Members
Beaver Falls, PA
05.2022 - 05.2023
- Supervised children during playtime, ensuring a safe and fun environment.
- Prepared nutritious meals and snacks, accommodating dietary preferences and restrictions.
- Monitored behavior, implementing positive reinforcement strategies to encourage good conduct.
- Responsibly watched children while parents were out.
Education
Bachelor of Science - Criminal Justice
Robert Morris University
Coraopolis, PA05-2029
High School Diploma -
Blackhawk High School
Beaver Falls, PA05-2025
Skills
- Customer service
- Conflict resolution
- Attention to detail
- Team collaboration
- Time management
References
References available upon request.
Timeline
Customer Service Associate
Walgreens
06.2023 - Current
Babysitter
Family Members
05.2022 - 05.2023
Bachelor of Science - Criminal Justice
Robert Morris University
High School Diploma -
Blackhawk High School
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