Alyssa Ford
Charlotte,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Smoothie King
12.2023 - Current
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Shift Leader
Crave Hot Dogs & BBQ
09.2023 - 12.2023
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved conflicts between employees to maintain positive and productive work environments.
Bakery Manager
Earth Fare, Inc.
04.2023 - 12.2023
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Developed and maintained strong relationships with suppliers to ensure timely delivery of raw materials.
- Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
Quality Control Manager
Orange Bakery
07.2022 - 04.2023
- Enhanced product quality by implementing rigorous inspection procedures and standardized testing protocols.
- Reduced production defects by closely monitoring manufacturing processes and providing timely feedback to production teams.
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
- Streamlined quality control processes, resulting in increased efficiency and reduced costs.
- Implemented data-driven decision-making strategies, enabling more accurate identification of trends and areas for improvement.
Education
Associate of Applied Science - Bakery & Pastry Arts
Johnson & Wales University - Charlotte
Charlotte, NC06.2020
Skills
- Customer Service Management
- Production Reporting
- Equipment Troubleshooting
- Operations Support
- Production Scheduling
- POS System Operation
- Team Collaboration and Leadership
- Staff Development
- Policy enforcement
Certification
ServSafe - Expires 2027
ServSafe Alcohol - Expires 2027
HACCP - No Expiration
Timeline
Shift Leader
Smoothie King
12.2023 - Current
Shift Leader
Crave Hot Dogs & BBQ
09.2023 - 12.2023
Bakery Manager
Earth Fare, Inc.
04.2023 - 12.2023
Quality Control Manager
Orange Bakery
07.2022 - 04.2023
Associate of Applied Science - Bakery & Pastry Arts
Johnson & Wales University - Charlotte