Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Ford

Bloomington,IL

Overview

11
11
years of professional experience

Work History

Owner

The Flower Cafe IL
Bloomington, IL
10.2021 - Current
  • Oversaw budgeting and financial management.
  • Maintained relationships with existing clients by providing superior customer service.
  • Implemented quality assurance processes to ensure product excellence.
  • Collaborated with other owners on joint ventures and shared resources.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.

Daycare Owner/Operator

Alyssa's In Home Caycare
Bloomington, IL
04.2018 - 08.2024
  • Created a safe, nurturing environment to promote learning and growth in children.
  • Ensured compliance with local regulations governing child care facilities.
  • Established relationships with parents and guardians to foster strong communication regarding their child's progress.
  • Resolved conflicts between children or between children and staff members in a timely manner.

Customer Service Representative

State Farm
Bloomington, IL
08.2016 - 04.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Medical Office Assistant

Advocate Heart Institute
Bloomington, IL
04.2013 - 08.2016
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.

Education

Associate of Arts - Psychology

Heartland Community College
Normal, IL
04-2013

Skills

  • Project Management
  • Partnership Development
  • Customer Relations
  • Business Planning
  • Client Service
  • Verbal and written communication

Timeline

Owner

The Flower Cafe IL
10.2021 - Current

Daycare Owner/Operator

Alyssa's In Home Caycare
04.2018 - 08.2024

Customer Service Representative

State Farm
08.2016 - 04.2018

Medical Office Assistant

Advocate Heart Institute
04.2013 - 08.2016

Associate of Arts - Psychology

Heartland Community College

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Alyssa Ford