Alyssa Ford
Bloomington,IL
Overview
11
11
years of professional experience
Work History
Owner
The Flower Cafe IL
Bloomington, IL
10.2021 - Current
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Collaborated with other owners on joint ventures and shared resources.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Daycare Owner/Operator
Alyssa's In Home Caycare
Bloomington, IL
04.2018 - 08.2024
- Created a safe, nurturing environment to promote learning and growth in children.
- Ensured compliance with local regulations governing child care facilities.
- Established relationships with parents and guardians to foster strong communication regarding their child's progress.
- Resolved conflicts between children or between children and staff members in a timely manner.
Customer Service Representative
State Farm
Bloomington, IL
08.2016 - 04.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Medical Office Assistant
Advocate Heart Institute
Bloomington, IL
04.2013 - 08.2016
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
Education
Associate of Arts - Psychology
Heartland Community College
Normal, IL04-2013
Skills
- Project Management
- Partnership Development
- Customer Relations
- Business Planning
- Client Service
- Verbal and written communication
Timeline
Owner
The Flower Cafe IL
10.2021 - Current
Daycare Owner/Operator
Alyssa's In Home Caycare
04.2018 - 08.2024
Customer Service Representative
State Farm
08.2016 - 04.2018
Medical Office Assistant
Advocate Heart Institute
04.2013 - 08.2016
Associate of Arts - Psychology
Heartland Community College