Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Alyssa Gallegos

Ogden,UT

Summary

Dynamic professional with a proven track record at Big League Lawns, adept in complaint resolution and spreadsheets. Excelled in enhancing customer satisfaction and streamlining data management processes. Skilled in building rapport and leveraging Microsoft PowerPoint to communicate effectively. Achieved significant improvements in support case resolution, demonstrating a high-energy attitude and commitment to excellence.

Overview

9
9
years of professional experience

Work History

CSR

Big League Lawns
Ogden, UT
03.2022 - Current
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Researched required information using available resources.
  • Followed up with customers to ensure their satisfaction.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Created spreadsheets to track data entries.
  • Scanned documents into appropriate databases for storage purposes.
  • Responsible for entering customer payments into the accounting software system.
  • Maintained accurate records of accounts receivable and payable transactions.

Agent Services Representative

Connexion Point
Roy , UT
08.2019 - 01.2022
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
  • Maintained comprehensive knowledge of program regulations, policies, and procedures.
  • Assisted clients with completing forms required for processing applications.
  • Processed client applications in accordance with established guidelines.
  • Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
  • Developed and implemented HIPAA policies and procedures.

Machine Operator

HONEYVILLE GRAIN INC.
Ogden, UT
04.2018 - 07.2019
  • Monitor the feed and speed of machines during the machining process.
  • Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
  • Troubleshoot malfunctions in equipment or processes.
  • Adjust machine settings to complete tasks accurately.
  • Inspected products for defects prior to packaging.
  • Operated and maintained packing machinery to ensure efficient production of goods.
  • Performed functional, system integration, regression, user acceptance testing.
  • Collaborated with developers to diagnose problems and devise solutions.

Shift Manager

Del Taco
Roy, UT
02.2016 - 03.2018
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Trained new cashiers on proper use of registers and store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Education

GED -

Weber State University
Ogden, UT
07-2021

Skills

  • Call center experience
  • Complaint resolution
  • Account updating
  • Scheduling
  • Support case resolution
  • High-energy attitude
  • Spreadsheets
  • Credit card payment processing
  • Microsoft PowerPoint
  • Filing
  • Building rapport
  • Sales expertise
  • Grammar
  • Escalation management

Accomplishments

  • Top 4 sales reps with Relevent media llc.

Timeline

CSR

Big League Lawns
03.2022 - Current

Agent Services Representative

Connexion Point
08.2019 - 01.2022

Machine Operator

HONEYVILLE GRAIN INC.
04.2018 - 07.2019

Shift Manager

Del Taco
02.2016 - 03.2018

GED -

Weber State University

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Alyssa Gallegos