Alyssa Garreffa

Merrillville,IN

Summary

Licensed Esthetician eager to learn and grow with a salon or similar type enviroment! Looking for an opportunity to utilize my skills in guest satisfaction and building a strong clientele through coordination and attentive service. Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences. Knowledgeable about providing exceptional customer service and multitasking. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction.

Overview

years of professional experience

Work History

Hostess

Old Mill Pizza

01.2023 - Current

Answer phone calls and place customer orders accurately into system.
Answer any questions about hours, bar seating, and menu information.
Demonstrate strong multitasking skills, balancing responsibilities such as answering phone calls, and greeting guests upon arrival providing a friendly and warm presence throughout their experience.
Support kitchen staff and servers by assisting with food orders and dishes.
Maintain a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain a clean appearance.
Advised customers about special offerings and menu items to help drive sales.
Collected credit card, and cash payments by inputting orders accurately into POS terminal.
Maintained balanced cash drawer at end of shift.
Complete daily work including opening and closing duties.

Seasonal Sales Associate

Dicks Sporting Goods

10.2023 - 01.2024

Enhanced customer experience by greeting and assisting shoppers promptly.
Assisted customers in product selection to increase sales and satisfaction.
Increased store sales with effective upselling techniques.
Organized merchandise displays for attracting and engaging customers.
Resolved customer complaints efficiently to ensure satisfaction.
Maintained clean and orderly checkout areas, enhancing shopping environment.
Managed cash registers to ensure balanced transactions at end of shift.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.

Guest Service Associate

European Wax Center

03.2023 - 09.2023

Managed front desk operations, ensuring a smooth and pleasant guest experience while selling and promoting wax packages and products.
Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
Resolved any customer complaints, resulting in enhanced guest relations and return visits.
Streamlined check-in and check-out processes for increased efficiency and guest satisfaction promoting VIP packages and benefits.
Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Assisted guests with booking reservations, resulting in higher occupancy rates.
Maintained a clean and welcoming lobby area to create a positive first impression for guests.
Maintained accurate and up-to-date records of guest information to promote excellent customer service and satisfaction .

Education

Licensed Esthetician - Esthetician / Aesthetician

Tricoci University of Beauty Culture

Highland, IN

01-2024

High School Diploma -

Calumet New Tech High School

Gary, IN

06-2022

Skills

Customer service
Effective multitasking
Patience and empathy
Phone etiquette
Cleaning and sanitation
Customer service expertise
Detail-oriented

Greeting guests
Service prioritization
Effective customer upselling
Positive and professional
Multitasking
Attention to detail

Timeline