Alyssa Gassert
Averill Park,NY
Summary
Experienced with patient interaction, providing comprehensive support and information to ensure patient satisfaction. Utilizes effective communication and organizational skills to manage patient records and coordinate with healthcare teams. Knowledge of healthcare protocols and patient care standards ensures high-quality service delivery.
Overview
12
12
years of professional experience
Work History
Patient Support Specialist
Family Practice Clifton Park
Clifton Park, NY
02.2026 - Current
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Assisted in patient intake processes, ensuring accurate data collection and compliance with regulations.
- Experience with Phressia, PM. EMR
- Streamlined communication between patients and healthcare providers, improving response times for inquiries.
- Training in Medicare and other insurances.
- Trained in Check in and Check out process.
Customer Service Representative
Indiana Department of Motor Vehicles
Madison, Indiana
10.2021 - 12.2022
- Assisted customers with inquiries regarding vehicle registration and licensing processes.
- Processed transactions accurately using state-specific software systems for driver services.
- Resolved customer complaints effectively, enhancing overall satisfaction with DMV services.
- Educated patrons on documentation requirements for various motor vehicle services.
- Maintained up-to-date knowledge of state laws and regulations related to motor vehicle operations.
- Provided support in training new staff on customer service protocols and system navigation.
- Collaborated with team members to streamline service delivery during peak hours.
Special Order Representative/Credit Coordinator
Lowe's
Madison, Indiana
01.2015 - 01.2017
- Assisted customers in locating products and provided knowledgeable recommendations.
- Handled merchandise restocking and organized displays to enhance store presentation.
- Maintained accurate inventory records using point-of-sale systems and stock management tools.
- Trained new employees on customer service best practices and credit card procedures.
- Responded to customer questions via telephone and written correspondence regarding credit card benefits, eligibility, and warranty's.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Head Cashier
Lowe's
Madison Indiana
01.2014 - 01.2015
- Supervised daily cash register operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers, fostering a team-oriented environment.
- Implemented inventory management techniques to streamline stock organization at checkout.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Conducted regular audits of cash drawers, maintaining accountability for financial transactions.
- Collaborated with store management to develop promotional strategies for seasonal sales events.
- Optimized checkout processes, reducing wait times and improving customer satisfaction ratings.
- Led team meetings to communicate updates on policies and procedures effectively.
Education
High School Diploma -
Bethlehem Central High School
Bethlehem, NYSkills
- Customer service
- Data entry
- Administrative support
- Customer relations
- Active listening
- Critical thinking
- Paperwork processing
Timeline
Patient Support Specialist
Family Practice Clifton Park
02.2026 - Current
Customer Service Representative
Indiana Department of Motor Vehicles
10.2021 - 12.2022
Special Order Representative/Credit Coordinator
Lowe's
01.2015 - 01.2017
Head Cashier
Lowe's
01.2014 - 01.2015
High School Diploma -
Bethlehem Central High School