Alyssa Pletcher
Huntington Beach,United States
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
18
18
years of professional experience
Work History
General Manager
Fix Auto USA
Orange, CA
03.2023 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Office Coordinator
Fix Auto USA
Buena Park, CA
06.2022 - 01.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reconciled account files and produced monthly reports.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Reduced outstanding accounts receivable balances through diligent follow-up on overdue balances.
Repair Planner
Fix Auto USA
Buena Park, CA
11.2021 - 03.2023
- Identified areas of opportunity to maximize profitability.
- Utilized CCC and Mitchell Connect to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Collaborated with technicians to create comprehensive repair plans and ensure repair standards.
- Improved client satisfaction with detailed and transparent cost breakdowns, establishing trust and facilitating smoother repair processes.
- Ensured compliance with industry standards and regulations in all estimates, mitigating legal and financial risks for company.
Repair Process Manager
ROEM Certified Collision Center
Costa Mesa, United States
07.2020 - Current
- Identified areas of opportunity to maximize profitability.
- Utilized CCC and Mitchell Connect to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Collaborated with technicians to create comprehensive repair plans and ensure repair standards.
- Improved client satisfaction with detailed and transparent cost breakdowns, establishing trust and facilitating smoother repair processes.
- Ensured compliance with industry standards and regulations in all estimates, mitigating legal and financial risks for company.
Customer Service Representative
Caliber Collision
Costa Mesa, United States
02.2020 - 04.2020
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Customer Service Representative
Fix Auto
Anaheim, United States
05.2019 - 02.2020
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Scheduling Specialist
Scripps Memorial Hospital
La Jolla, United States
08.2018 - 03.2019
- Managed a high call volume, prioritizing tasks to provide exceptional customer service in a fast-paced environment.
- Increased operational efficiency, managing surgery schedules to accommodate urgent cases without major disruptions.
- Reduced scheduling errors significantly, meticulously verifying details.
Customer Service/Data Entry
CVC Legal Solutions
Riverside, United States
10.2017 - 08.2018
- Additionally worked for this company from 09/2012-12/2014
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Improved accuracy in data entry by meticulously maintaining and updating records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Scheduling/Registration Representative
Children's Hospital of Wisconsin
Milwaukee, United States
10.2016 - 10.2017
- Managed a high call volume, prioritizing tasks to provide exceptional customer service in a fast-paced environment.
- Maintained accurate patient records, updating contact information and insurance details as needed.
- Exceeded monthly performance metrics consistently.
Patient Liaison
Gundersen Health System
La Crosse, United States
01.2015 - 10.2016
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
- Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
Receptionist/Bookkeeper
California Performance Transmission
04.2012 - 09.2012
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Performed data entry with speed and accuracy.
Assistant Manager/Sales Associate
Wet Seal, Inc.
Westminster, United States
09.2007 - 04.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Certificate of Achievement - Estimatics
Cypress College
05-2022
Associate of Arts - Liberal Arts
Golden West College
05-2020
Skills
- Team building
- Goal setting
- Quality management
- Verbal and written communication
Timeline
General Manager
Fix Auto USA
03.2023 - Current
Office Coordinator
Fix Auto USA
06.2022 - 01.2023
Repair Planner
Fix Auto USA
11.2021 - 03.2023
Repair Process Manager
ROEM Certified Collision Center
07.2020 - Current
Customer Service Representative
Caliber Collision
02.2020 - 04.2020
Customer Service Representative
Fix Auto
05.2019 - 02.2020
Scheduling Specialist
Scripps Memorial Hospital
08.2018 - 03.2019
Customer Service/Data Entry
CVC Legal Solutions
10.2017 - 08.2018
Scheduling/Registration Representative
Children's Hospital of Wisconsin
10.2016 - 10.2017
Patient Liaison
Gundersen Health System
01.2015 - 10.2016
Receptionist/Bookkeeper
California Performance Transmission
04.2012 - 09.2012
Assistant Manager/Sales Associate
Wet Seal, Inc.
09.2007 - 04.2012
Certificate of Achievement - Estimatics
Cypress College
Associate of Arts - Liberal Arts
Golden West College