Alyssa Gonzalez
Bristol
Summary
Highly energetic and personable individual with a natural aptitude for roles that require strong customer interaction and relationship building. Professional background in leadership and management, dedicated to fostering team collaboration and delivering exceptional results. Expertise in conflict resolution, time management, and effective communication allows for adaptation to changing needs and ensuring a smooth workflow. Focused on driving positive experiences and achieving mutual goals.
Overview
5
5
years of professional experience
Work History
Sales Associate
TJX Companies
11.2024 - 01.2025
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized customer service skills to sell TJX Credit Cards regularly, worked mainly on register.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Spirit Halloween Store
09.2024 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Utilized customer service skills to collect donations for "Spirit of Children" giving back to our local children's hospitals.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Mainly worked on register.
- Utilized my relationships with the families in Bristol to complete efficient, excellent service.
- Managed returns, exchanges and refunds in accordance with store policy.
Shift Leader
Subway
04.2024 - 08.2024
- Developed action plans to address operational challenges, resulting in cohesive team environment.
- Oriented in a fast paced environment, assisting in inventory management to prevent shortages and reduce waste.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
Lead Youth Development Professional
Bristol Boys & Girls Club
11.2021 - 04.2024
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Was trained in many areas including Front Desk, Family Coordinator, and Lead Youth Development Professional
- Required strong communication skills between staff team and different departments
- Developed strong rapport with families, ensuring their involvement in supporting the growth of their children within our programs.
Waitress
Saints Restaurant
09.2021 - 12.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Sandwich Artist
Subway
05.2020 - 06.2021
- Oriented in a fast paced environment, assisting in inventory management to prevent shortages and reduce waste.
- Learned the work space with things such as register/cash drops, inventory, truck pickups, weight & temperature requirements and health codes
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Education
No Degree - Digital Marketing & Business
CTState Colleges
CT01-2026
High School Diploma -
Bristol Eastern High School
Bristol06-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Reliable and punctual
- Exceptional customer service
- Goal oriented
- Outgoing personality
- Flexible schedule
Activities
- I am a signed and published recording artist.
- I resell clothing and retro items on sites like Ebay and Depop.
- I have produced 2 EP's 4 singles, and 1 album within my two years of production.
Languages
English
Native or Bilingual
Spanish
Limited Working
Polish
Elementary
Timeline
Sales Associate
TJX Companies
11.2024 - 01.2025
Sales Associate
Spirit Halloween Store
09.2024 - 11.2024
Shift Leader
Subway
04.2024 - 08.2024
Lead Youth Development Professional
Bristol Boys & Girls Club
11.2021 - 04.2024
Waitress
Saints Restaurant
09.2021 - 12.2021
Sandwich Artist
Subway
05.2020 - 06.2021
No Degree - Digital Marketing & Business
CTState Colleges
High School Diploma -
Bristol Eastern High School