Alyssa Grays
Lothian,MD
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy, resolving conflicts smoothly, and achieving operational efficiency while fostering a collaborative team environment
Overview
7
7
years of professional experience
Work History
Cashier
Delta Bingo and Gaming
Lothian, MD
03.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems
- Assisted customers with inquiries and resolved issues promptly
- Maintained accurate cash drawer balances throughout shifts
- Collaborated with team members to enhance customer service experience
- Trained new cashiers on operational procedures and system usage
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Monitored gaming activity for irregularities, reporting discrepancies promptly to management.
- Maintained cleanliness and organization of gaming floors, enhancing overall aesthetic appeal.
Food Runner
Happy Harbor
Deale, MD
03.2023 - 02.2024
- Delivered food and beverages promptly to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely meal preparation and service.
- Maintained cleanliness of dining areas to uphold restaurant standards.
- Assisted servers in managing customer requests and addressing concerns efficiently.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring customer satisfaction.
- Maintained cleanliness and organization of the dining area to meet health standards consistently.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Warehouse Worker
Amazon
Hanover, MD
04.2022 - 02.2023
- Ensured accurate order picking and packing, maintaining quality control standards.
- Collaborated with team members to optimize space utilization in storage areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Shift Leader
Dunkin' Donuts
Lothian, MD
10.2019 - 03.2022
- Supervised daily operations, ensuring efficient workflow and high-quality service standards.
- Trained and mentored new team members to enhance performance and customer engagement.
- Managed inventory levels, reducing waste through effective stock control procedures.
- Implemented operational improvements that increased speed of service and customer satisfaction.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Conducted regular quality checks on food preparation and presentation to maintain brand standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
High School Diploma -
Southern High School
Harwood, MDSkills
- Customer service
- Customer assistance
- Patience and empathy
- Time management skills
- Cash handling and management
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Conflict resolution
- Staff training
- Inventory management
- Attention to detail
Timeline
Cashier
Delta Bingo and Gaming
03.2024 - Current
Food Runner
Happy Harbor
03.2023 - 02.2024
Warehouse Worker
Amazon
04.2022 - 02.2023
Shift Leader
Dunkin' Donuts
10.2019 - 03.2022
High School Diploma -
Southern High School