Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Gruttadauria

Westlake,OH

Summary

Friendly receptionist dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

9
9
years of professional experience

Work History

Bartender

HAIL MARY'S
07.2023 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
  • Organized bar inventory and updated storage procedures to be able to restock within optimal levels and meet expected customer demands.
  • Used knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Server/Bartender

THE CLEVELANDER BAR AND GRILL
12.2022 - 07.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system and handheld to place orders and manage bills.
  • Monitored patrons for alcohol intake and took measures to prevent inappropriate consumption and behavior.

Receptionist/Customer Service Associate

NATIONAL DESIGN MART
05.2022 - 09.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Handled assignments independently with good judgement and critical thinking skills.

Events Crew

UNIVERSITY OF MOUNT UNION
08.2019 - 01.2021
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Planned and maintained event timelines to track milestones and successfully reach event goals.
  • Assisted with event marketing activities, including creating promotional materials and managing social media campaigns.

Pageant Assistant

MISS GREATER CLEVELAND SCHOLARSHIP PROGRAM
01.2015 - 01.2019
  • Greeted guests with friendliness and professionalism.
  • Worked closely with director and producer to provide effective assistance for specific aspects of show production.
  • Reviewed and edited documents such as judges' packets for accuracy, grammar and clarity before assembling.
  • Organized resources, records and personnel to accomplish aggressive targets.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

BACHELOR OF ARTS - THEATRE

CLEVELAND STATE UNIVERSITY
05.2023

ASSOCIATE OF ARTS -

CUYAHOGA COMMUNITY COLLEGE
05.2021

UNIVERSITY OF MOUNT UNION

Skills

  • Data Entry
  • Scheduling
  • Bookkeeping
  • Telephone Skills
  • Greeting and Seating Clients
  • Time Management
  • Professional Demeanor
  • Customer and Client Relations

Timeline

Bartender

HAIL MARY'S
07.2023 - Current

Server/Bartender

THE CLEVELANDER BAR AND GRILL
12.2022 - 07.2023

Receptionist/Customer Service Associate

NATIONAL DESIGN MART
05.2022 - 09.2022

Events Crew

UNIVERSITY OF MOUNT UNION
08.2019 - 01.2021

Pageant Assistant

MISS GREATER CLEVELAND SCHOLARSHIP PROGRAM
01.2015 - 01.2019

BACHELOR OF ARTS - THEATRE

CLEVELAND STATE UNIVERSITY

ASSOCIATE OF ARTS -

CUYAHOGA COMMUNITY COLLEGE

UNIVERSITY OF MOUNT UNION

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Alyssa Gruttadauria