Alyssa Gutierrez
500 N Bryan Rd Unit A26 Mission,TX
Summary
Dynamic and dedicated professional with extensive experience in customer service at Sam's Club. Proven ability to resolve issues and enhance customer satisfaction through effective problem-solving and cash handling. Recognized for integrity and a strong work ethic, consistently promoting store initiatives to drive sales and improve team performance.
Overview
18
18
years of professional experience
Work History
Cashier
Sam's Club
McAllen, TX
08.2024 - 03.2025
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Walmart
Mission, TX
02.2018 - 06.2019
- Processed customer transactions accurately and efficiently at point-of-sale.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout areas.
- Handled cash, credit, and electronic payments with precision.
- Resolved customer complaints promptly to ensure satisfaction.
- Supported inventory management by restocking shelves as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Receptionist
Mission Pediatric Center
08.2012 - 09.2013
- Processed customer transactions accurately and efficiently at point-of-sale.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout areas.
- Handled cash, credit, and electronic payments with precision.
- Resolved customer complaints promptly to ensure satisfaction.
- Supported inventory management by restocking shelves as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Shift Manager
Mcdonalds
Mission, TX
04.2007 - 07.2012
- Resolved customer complaints effectively, maintaining high service quality and brand reputation.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Counted cash drawers and made change accurately.
Education
High School Diploma -
Mission High School
Mission, TX2008
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Problem-solving
- Honest and dependable
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Cashier
Sam's Club
08.2024 - 03.2025
Cashier
Walmart
02.2018 - 06.2019
Receptionist
Mission Pediatric Center
08.2012 - 09.2013
Shift Manager
Mcdonalds
04.2007 - 07.2012
High School Diploma -
Mission High School