Alyssa Harmon
Egg Harbor Township,Nj
Summary
Proven customer service expert with a track record of enhancing guest experiences at Ocean Casino Resort. Excelled in fast-paced environments, showcasing exceptional multitasking and problem-solving abilities. Achieved a significant improvement in guest satisfaction through effective communication and empathy. Skilled in maintaining cleanliness and upholding sanitation standards, contributing to a welcoming atmosphere for all patrons.
Overview
2025
2025
years of professional experience
Work History
Hostess
Ocean Casino And Resort
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining
Lead Hostess
Ocean Casino Resort
07.2023 - Current
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
Barista
Ocean Casino Resort
08.2021 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Retail Sales Associate
Tommy Hilfiger
06.2019 - 06.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Absegami High School
Galloway, NJ06.2020
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Interactive communication skills
- Greeting guests
- Guest engagement
- Cleanliness maintenance
Accomplishments
Getting promoted to a lead nightlife hostess at a bar and lounge which I love
Timeline
Lead Hostess
Ocean Casino Resort
07.2023 - Current
Barista
Ocean Casino Resort
08.2021 - 08.2022
Retail Sales Associate
Tommy Hilfiger
06.2019 - 06.2020
Absegami High School
Hostess
Ocean Casino And Resort
Similar Profiles
Angelica TorresAngelica Torres
Housekeeper at Ocean Casino And ResortHousekeeper at Ocean Casino And Resort
Peter MontaguePeter Montague
Account Executive at Ocean Casino And ResortAccount Executive at Ocean Casino And Resort
Christian FloresChristian Flores
Heave Porter Evs at Ocean Casino ResortHeave Porter Evs at Ocean Casino Resort