Alyssa Harmon
Tabatha Parker
Hephzibah,GA
6
years of professional experience
Work History
Hotel Front Desk Agent
3 Months- Greeted guests, managed check-ins and check-outs, and resolved front desk issues promptly.
- Processed reservations, cancellations, and room assignments using property management systems.
- Answered multi-line phones, routed calls, and provided accurate hotel and local information.
- Coordinated with housekeeping and maintenance to support room readiness and guest requests.
Fiber Artist
1 Year 6 Months- Provided exceptional customer service by greeting and assisting customers with their purchases
- Efficiently processed cash, credit card, and check transactions using a point-of-sale (POS) system
- Maintained accurate cash drawer balance and reconciled discrepancies at the end of each shift
- Assisted customers with product inquiries, locating items, and providing recommendations based on their needs
- Maintained knowledge of current promotions, discounts, and special offers to effectively upsell products or services
Customer Service Representative
2 Years 4 Months- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Education
High School (High school diploma)
Algebra 1 & 2, Spanish 1 & 2, Business & Technology, personal finance, sociology, US history, British literature, Chemistry, AP united states
Skills
Teamwork orientation
Microsoft office
Phone and email etiquette
Customer service
Teamwork and collaboration
Problem-solving
Hospitality services
Computer skills
Timeline
Hotel Front Desk Agent
Tabatha Parker
07.2026 - 10.2026Read More
Fiber Artist
Harmoniously Stitched
01.2025 - 07.2026Read More
Customer Service Representative
UNIQUE CREATIONS
01.2021 - 05.2023Read More
Glenn Hills High School
High School (High school diploma)
Read More