Brooklynn Boyer
Raleigh
Summary
Proactive front desk professional with a focus on teamwork and problem-solving. Demonstrated success in streamlining operations and fostering positive guest relations, leading to enhanced customer satisfaction and loyalty. Has been working in hospitality since high school and looking to take a step further in the management field.
Overview
4
4
years of professional experience
Work History
Hotel Front Desk Agent
Raleigh North Hills Hilton
3415 Wake Forest Road, Raleigh, NC 27609
01.2026 - Current
- Greeted guests and managed check-in/check-out processes efficiently.
- Provided accurate information regarding hotel services and local attractions.
- Assisted in resolving guest inquiries and complaints to ensure satisfaction.
- Maintained cleanliness and organization at front desk area for optimal guest experience.
- Processed reservations using property management system with attention to detail.
- Collaborated with housekeeping and maintenance teams to fulfill guest requests promptly.
- Monitored security protocols to ensure safety of guests and property integrity.
- Participated in training sessions to enhance customer service skills and operational knowledge.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Hostess Manager
Rusty Bucket Restaurant and Tavern
Dublin, OH
08.2022 - 12.2025
- Supervised daily operations of front-of-house team, ensuring smooth guest experiences.
- Streamlined reservation processes, improving table turnover and customer satisfaction.
- Trained and mentored new host staff on service standards and company policies.
- Coordinated with kitchen and wait staff to optimize seating arrangements during peak hours.
- Maintained accurate records of reservations, waitlists, and guest preferences for personalized service.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
- Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
- Leveraged technology and social media to better reach and communicate with guests.
Education
Associate of Science - Hospitality And Tourism Management
North Caolina Sate University
Raleigh, NC05.2031
Skills
- Guest relations
- Initiative-taking
- Reservation management
- Teamwork orientation
- Problem-solving skills
- Phone and email etiquette
- Customer service
- Teamwork and collaboration
- Problem-solving
- Hospitality services
- Time management
- Reservations
- Front desk management
Timeline
Hotel Front Desk Agent
Raleigh North Hills Hilton
01.2026 - Current
Hostess Manager
Rusty Bucket Restaurant and Tavern
08.2022 - 12.2025
Associate of Science - Hospitality And Tourism Management
North Caolina Sate University