Journee Sykes
Arlington
Summary
Proactive and detail-oriented front desk professional with expertise in guest relations and reservation management. Skilled in addressing concerns effectively, ensuring high levels of guest satisfaction and repeat business.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Hotel Front Desk Agent
Courtyard by Marriott
Arlington, TX
02.2023 - Current
- Managed guest check-in and check-out processes, ensuring efficient service delivery.
- Resolved guest inquiries and complaints to enhance overall satisfaction and loyalty.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
Guest Services Cashier
Target
Grand Prairie, TX
06.2018 - 07.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Collaborated with team members to maintain store appearance and organization.
- Trained new staff on cash handling procedures and customer service standards.
Education
High School Diploma -
Mansfield Timberview High School
Mansfield, TX06-2019
Skills
- Guest relations
- Initiative-taking
- Reservation management
- Teamwork orientation
- Microsoft office
- Customer service
- Detail-oriented
- Teamwork and collaboration
- Problem-solving
- Cash handling
- Time management
- Payment collection
- Reservations
Certification
- Certified leasing agent , ASAP Personal
Timeline
Hotel Front Desk Agent
Courtyard by Marriott
02.2023 - Current
Guest Services Cashier
Target
06.2018 - 07.2022
High School Diploma -
Mansfield Timberview High School