Alyssa Harnish
Mason City,IA
Summary
Dynamic professional with a proven track record at 43 North Iowa, enhancing life management skills and fostering positive communication strategies. Excelled in motivational techniques and client assistance, significantly improving client relationships and achieving set goals. Skilled in data collection and appointment coordination, adept at building rapport and driving results through effective behavior modeling. Empathetic Life Coach known for high productivity and efficient task completion. Specialize in active listening, goal-setting strategies, and motivational techniques. Excel in communication, adaptability, and empathy to guide clients through personal development and achieve objectives.
Overview
10
10
years of professional experience
Work History
Life Coach
43 North Iowa
Mason City, IA
02.2021 - Current
- Assisted clients with developing life management skills and coping mechanisms to handle daily living requirements.
- Provided emotional support during times of crisis or transition in order to facilitate healing processes.
- Encouraged development of relevant skills to help overcome specific concerns.
- Assisted clients in navigating crisis and traumatic and difficult situations and provided methods to improve familial and professional relationships.
- Helped clients set weekly goals and plan how to accomplish objectives.
- Coordinated resources to support clients and help each achieve targets.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Helped patients with frequent irritability, bad habits and high stress levels through individual and group sessions.
- Led group sessions and encouraged discussion to improve results for individuals.
- Supported clients in setting realistic expectations for themselves based on current circumstances and resources available.
Housekeeping /Hotel Front Desk Clerk
Super 8 Hotel
Mason City, IA
06.2015 - 11.2025
- Maintained daily records of room availability and rates.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Processed payments from customers for room charges and incidentals.
- Assisted guests at check-in, providing information on various services within hotel.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Assisted guests with check-in and check-out procedures as needed.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Input customer data into reservation systems and updated to reflect room changes.
- Kept records of room availability and guest accounts, manually or using computers.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
Store Associate /Route Delivery Driver
Diamond Vogel Paint
Mason City, Iowa
04.2023 - 12.2023
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Maintained records related to sales for store management.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Assisted customers with product selection based on their needs and preferences.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Verified accuracy of promotional signs within store environment.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ensured the cleanliness and tidiness of the store.
- Maintained attractive merchandise displays to maximize purchases.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Assisted customers with product selection, pricing and availability.
- Described merchandise and explained use, operation and care.
- Answered telephone to give callers store information and look up order details.
Education
High School Diploma -
Clear Lake High School
Clear Lake, IA05-2017
Human Services
Iowa Western Community College
Council Bluffs, IASkills
- Program support
- Lifestyle coaching
- Life management
- Lesson planning
- Motivational techniques
- Self-awareness
- Data collection
- Appointment coordination
- Client assistance
- Resource advocacy
- Positive communication strategies
- Behavior modeling
- Building rapport
- Goal setting
Timeline
Store Associate /Route Delivery Driver
Diamond Vogel Paint
04.2023 - 12.2023
Life Coach
43 North Iowa
02.2021 - Current
Housekeeping /Hotel Front Desk Clerk
Super 8 Hotel
06.2015 - 11.2025
High School Diploma -
Clear Lake High School
Human Services
Iowa Western Community College
Similar Profiles
Kelly KratzKelly Kratz
Community Services Director at 43 North IowaCommunity Services Director at 43 North Iowa
Amanda AubertinAmanda Aubertin
Bartender/ Server at Next Kitchen and Bar (43 North Group)Bartender/ Server at Next Kitchen and Bar (43 North Group)
Tristan OsingaTristan Osinga
Bookkeeper at 43 North GroupBookkeeper at 43 North Group